Onsite IT Support Technician — Travel‑Ready

FlightSafety International; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

FlightSafety International is seeking a Deskside Support Technician to join the onsite IT team at learning centers in the United States. The role emphasizes hands-on support for internal customers, problem solving, and effective communication.

You will diagnose and resolve hardware, software, and imaging issues, assist with procurement, and collaborate with regional IT managers. Travel to centers is required, and some after-hours work may be necessary.

Qualifications

• Associates degree or equivalent work experience accepted.
• 3+ years of deskside support experience required.
• Proficient in PCs, hardware, OS, and MS Office; strong communication.

Responsibilities

• Provide on-site and remote IT support with a customer-focused approach.
• Diagnose, troubleshoot, and resolve intermediate issues and escalate when needed.
• Maintain hardware inventories and assist with procurement and IT asset processes.
• Coordinate with IT managers and vendors to ensure timely resolutions.
• Assist with network and server maintenance alongside the Deskside team.

Skills

PC hardware

Networking basics

Windows OS

Office Suite

Problem solving

Communication

Education

Associates degree or equivalent

Job description

FlightSafety International is seeking a Deskside Support Technician to join the onsite IT team at learning centers in the United States. The role emphasizes hands-on support for internal customers, problem solving, and effective communication.

You will diagnose and resolve hardware, software, and imaging issues, assist with procurement, and collaborate with regional IT managers. Travel to centers is required, and some after-hours work may be necessary.