Onsite IT Support Technician - Travel Ready

Millenniumsoft; Union (NJ); On-site; USD 41,000 - 58,000; Full time

Job summary

Millenniumsoft is seeking an IT Support Specialist to provide Level 2 technical help to employees and customers, diagnosing issues across desktops, laptops, mobile devices, applications, and network connectivity. This onsite role requires frequent travel to multiple company locations to deliver hands-on support and hardware deployments.

The ideal candidate has a Bachelor's degree with 5+ years of related experience or a Master’s degree with 3+ years, plus relevant technical training or

Qualifications

• Bachelor’s degree with at least 5 years of relevant experience; or Master’s degree with at least 3 years.
• Equivalent relevant work experience may be considered in lieu of a degree.
• Relevant technical training and certifications are preferred, where applicable.

Responsibilities

• Provide Level 2 technical support for desktops, laptops, mobile devices, peripherals, applications, and other end-user technologies.
• Troubleshoot and resolve escalated incidents and service requests requiring advanced or onsite desktop support.
• Install, configure, upgrade, and maintain hardware, software, operating systems, and productivity applications.
• Support device deployments, hardware refreshes, equipment moves, additions, changes, and returns in accordance with asset management procedures.
• Document troubleshooting steps, resolutions, and recurring technical issues in ticketing and knowledge management systems.
• Collaborate with Level 1 support, infrastructure teams, application teams, and external vendors to resolve technical issues and restore services.
• Travel to various company divisions and work locations to provide onsite technical support, address escalations, execute technology deployments, and support business operations.
• Maintain flexibility to accommodate scheduled site visits, urgent onsite support requirements, and cross-divisional technology initiatives.
• Follow established IT service delivery procedures, operational standards, and customer service guidelines.
• Provide timely updates to management and end users regarding incident status, resolution progress, and outstanding issues.

Skills

Desktop support

Call center support

Education

Bachelor’s degree (5+ yrs)

Master’s degree (3+ yrs)

Job description

Millenniumsoft is seeking an IT Support Specialist to provide Level 2 technical help to employees and customers, diagnosing issues across desktops, laptops, mobile devices, applications, and network connectivity. This onsite role requires frequent travel to multiple company locations to deliver hands-on support and hardware deployments.

The ideal candidate has a Bachelor's degree with 5+ years of related experience or a Master’s degree with 3+ years, plus relevant technical training or