Onsite IT Support Technician — Tampa

Capgemini; Atlanta (GA); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) retirement plan

Life and disability insurance

Employee assistance programs

Job summary

Capgemini in Tampa, FL is seeking an experienced software support professional to provide best-in-class customer service, troubleshoot technical issues over the phone, and document details in our ticketing system.

You will use remote tools to access customer PCs, escalate complex problems, and maintain call metrics while adhering to service level agreements. A HS diploma and 1–2 years in a technical support role are required.

Qualifications

• Minimum 1–2 years in a technical remote support role.
• Experience in a call center or IT help desk is preferred.
• Basic networking troubleshooting skills required.

Responsibilities

• Provide best-in-class customer service and technical troubleshooting via phone.
• Log issues in ticketing system with all details.
• Use remote tools to access customer PC/workstation for diagnosis.
• Escalate unresolved issues per guidelines and track metrics like average handle time.

Skills

Network troubleshooting

POS systems

Remote access software

Ticketing systems

Customer service

Education

High School Diploma or GED

Tools

Ticketing software

Remote support tools

Job description

Capgemini in Tampa, FL is seeking an experienced software support professional to provide best-in-class customer service, troubleshoot technical issues over the phone, and document details in our ticketing system.

You will use remote tools to access customer PCs, escalate complex problems, and maintain call metrics while adhering to service level agreements. A HS diploma and 1–2 years in a technical support role are required.