Service Desk Analyst — ITIL Support with Rotational Shifts

Capgemini; Tampa (FL); Hybrid; USD 30,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Healthcare coverage

Retirement plans

Life and disability insurance

Employee assistance programs

Job summary

Capgemini in Tampa, FL is seeking a Service Desk Analyst to provide Level 1 technical support for retail clients, handling back-to-back calls and contributing to a responsive IT help desk.

The role includes rotational shifts; requires 1–3 years of experience and ITIL V4 knowledge; you'll work with a B2B calling profile and be part of a collaborative technology team. Capgemini offers a comprehensive benefits package and opportunities to grow.

Qualifications

• 1–3 years of relevant experience in service desk or IT support.
• ITIL V4 knowledge required.
• Experience handling high-volume customer calls is preferred.

Responsibilities

• Provide Level 1 technical support for retail customers.
• Handle back-to-back calls during an 8-hour shift.
• Participate in rotational shifts and week offs as required.

Skills

ITIL V4

Service Desk

Call handling

Retail support

Job description

Capgemini in Tampa, FL is seeking a Service Desk Analyst to provide Level 1 technical support for retail clients, handling back-to-back calls and contributing to a responsive IT help desk.

The role includes rotational shifts; requires 1–3 years of experience and ITIL V4 knowledge; you'll work with a B2B calling profile and be part of a collaborative technology team. Capgemini offers a comprehensive benefits package and opportunities to grow.