IT Support Pro: Fast-Paced Helpdesk & Training

Power Design, Inc.; Saint Petersburg (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Power Design, Inc. in Saint Petersburg, FL seeks an IT Support Technician to be the go-to person for IT incidents and service requests, delivering friendly, professional support to employees and upholding high standards of service.

Responsibilities include diagnosing and resolving issues through hands-on support, aiding with software upgrades and workstation setups, and performing basic network troubleshooting in a fast-paced environment.

Qualifications

• Bachelor’s degree in computer science or related field.
• Extremely organized individuals with 1-2 years relevant experience.
• Savvy in Microsoft Office troubleshooting and configuration.

Responsibilities

• Identify, diagnose and resolve technical issues through hands-on support and training.
• Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment.
• Assist other departments with the setup of new workstations.
• Organize asset requests, applications, security and other IT projects.

Skills

Customer service

Problem solving

Training

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Office

Windows troubleshooting

Job description

Power Design, Inc. in Saint Petersburg, FL seeks an IT Support Technician to be the go-to person for IT incidents and service requests, delivering friendly, professional support to employees and upholding high standards of service.

Responsibilities include diagnosing and resolving issues through hands-on support, aiding with software upgrades and workstation setups, and performing basic network troubleshooting in a fast-paced environment.