IT Onsite Support Technician - Roaming

Bertelsmann; Pleasant Prairie (WI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Flexible spending accounts

Tuition reimbursement

Job summary

Arvato Direct Services Potsdam GmbH is seeking an IT Onsite Support Technician to be the first point of contact for on-site technical issues. You will troubleshoot hardware, software, and network problems while maintaining workstation and LAN performance.

The role requires meticulous problem-solving, ability to work in a fast-paced environment, and willingness to travel 100% for setting up new office spaces. Strong communication across on-site and remote channels is essential.

Qualifications

• Minimum of 2 years' experience with RF Guns.
• Minimum of 2 years' experience with network configurations.
• Familiarity with Azure Active Directory is preferred.
• Experience working in a Windows 11 environment preferred.

Responsibilities

• Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.
• Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.
• Candidate will assist our customers via phone, email, chat & on-site support.
• Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.
• Manage onsite support tickets within the service level
• Respond to customer issues via phone, email, chat & on-site support
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customer
• Document customer interactions
• Escalate issues to the next Tier with the next level of difficulty as needed
• Install, make changes, and repair computer hardware and software
• Monitor the site to identify and resolve issues proactively
• Oversee customer communication through to resolutions

Skills

RF Guns

Network configurations

Azure Active Directory

Windows 11

On-site support

Job description

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Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Join the technology-driven team at Arvato as an IT Onsite Support Technician, where you’ll be the first point of contact for onsite technical assistance. In this role, you’ll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We’re looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we’d love to have you on our team.

Your Tasks

• Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.
• Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.
• Candidate will assist our customers via phone, email, chat & on-site support.
• Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.
• Manage onsite support tickets within the service level
• Respond to customer issues via phone, email, chat & on-site support
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customer
• Document customer interactions
• Escalate issues to the next Tier with the next level of difficulty as needed
• Install, make changes, and repair computer hardware and software
• Monitor the site to identify and resolve issues proactively
• Oversee customer communication through to resolutions

Qualifications

• Available to travel 100% of the time to set up new office spaces
• Minimum of 2 years of experience working with RF Guns preferred
• Minimum of 2 years of experience with network configurations preferred
• Familiarity with working in Azure Active Directory is preferred
• Experience working in a Windows 11 environment preferred

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

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