Onsite IT Support Technician - Manufacturing Facility

TEKsystems; Gary (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Life Insurance

Job summary

TEKsystems seeks a dependable, hands-on IT Support Technician to provide day-to-day technology support at our Gary manufacturing facility. This individual will be the primary on-site IT contact, solving problems and supporting employees in both office and plant environments.

Advanced infrastructure, networking, and cybersecurity are managed by the IT Manager. Responsibilities include troubleshooting Windows PCs and peripherals, setting up workstations, supporting Office 365 apps, and assisting

Qualifications

• 23 years of hands-on IT support experience in a business environment, supporting users with limited onsite supervision.
• Strong Windows 10/11 troubleshooting, including PC hardware, software, drivers, user profiles, and peripheral devices.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and basic account access issues.
• Working knowledge of TCP/IP, DHCP, DNS, wired networks, and Wi-Fi, with the ability to isolate common connectivity problems.
• Experience installing, configuring, troubleshooting, and replacing PCs, printers, scanners, and related equipment.
• Ability to independently diagnose issues, research solutions, prioritize requests, document work, and follow through to resolution.
• Clear communication and customer-service skills when supporting both office and plant-floor employees.
• Comfortable working hands-on in a manufacturing facility and coordinating with remote IT management.
• Preferred: manufacturing or industrial IT support; Active Directory or Microsoft Entra ID basics; ERP end-user support; UniFi familiarity; CompTIA A+ or similar certification.

Responsibilities

• Troubleshoot and resolve everyday Windows PC, laptop, software, printer, scanner, and peripheral issues.
• Set up, replace, and maintain employee workstations, monitors, and other end-user equipment.
• Assist employees with Microsoft 365 applications, Outlook, Teams, OneDrive, and common login or access issues.
• Identify and troubleshoot basic connectivity problems, including wired connections and Wi-Fi.
• Provide hands-on support for plant-floor workstations, label printers, and other user-facing technology.
• Respond to and document support requests, follow issues through to resolution, and communicate progress to employees.
• Maintain basic equipment inventory and support hardware replacement, setup, and onsite vendor visits.
• Coordinate with the IT Manager on issues requiring elevated access, specialized expertise, or changes to core systems.
• Provide remote end-user IT support to other company locations as needed, based on workload and direction from the IT Manager.

Skills

Desktop

Windows 10

Support

Troubleshooting

Help desk support

Office 365

infrastructure

network administration

cybersecurity

Tools

Active Directory

SharePoint

ERP end-user support

UniFi

Microsoft Entra ID

Job description

TEKsystems seeks a dependable, hands-on IT Support Technician to provide day-to-day technology support at our Gary manufacturing facility. This individual will be the primary on-site IT contact, solving problems and supporting employees in both office and plant environments.

Advanced infrastructure, networking, and cybersecurity are managed by the IT Manager. Responsibilities include troubleshooting Windows PCs and peripherals, setting up workstations, supporting Office 365 apps, and assisting