Onsite IT Support Technician - Manufacturing

TEKsystems; Gary (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems seeks a dependable IT Support Technician for our Gary, IN facility to handle day-to-day technology support on-site. You will troubleshoot Windows PCs, set up workstations, assist with Microsoft 365 apps, and support plant-floor users while coordinating with the IT Manager.

This role requires comfort working independently, documenting issues, and providing remote support as needed. Fully onsite, with potential conversion to permanent hire based on performance.

Qualifications

• 23 years of hands-on IT support experience in a business environment.
• Strong Windows 10/11 troubleshooting, including PC hardware, software, drivers, and peripherals.
• Experience supporting Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint) and basic account access issues.
• Working knowledge of TCP/IP, DHCP, DNS, wired networks, and Wi-Fi with ability to isolate connectivity problems.
• Experience installing, configuring, troubleshooting, and replacing PCs, printers, scanners, and related equipment.
• Ability to independently diagnose issues, research solutions, document work, and follow through to resolution.
• Clear communication and customer-service skills for both office and plant-floor employees.
• Comfortable working hands-on in a manufacturing facility and coordinating with remote IT management.

Responsibilities

• Troubleshoot Windows PC, laptop, software, printer, scanner, and peripheral issues.
• Set up, replace, and maintain employee workstations, monitors, and other end-user equipment.
• Assist employees with Microsoft 365 applications, Outlook, Teams, OneDrive, and basic login issues.
• Identify and troubleshoot basic connectivity problems, including wired connections and Wi‑Fi; escalate infrastructure issues as needed.
• Provide hands-on support for plant-floor workstations, label printers, and other user-facing technology.
• Respond to and document support requests, follow issues through to resolution, and communicate progress to employees.
• Maintain basic equipment inventory and support hardware replacement, setup, and onsite vendor visits.
• Coordinate with the IT Manager on issues requiring elevated access, specialized expertise, or changes to core systems.
• Provide remote end-user IT support to other company locations as needed, based on workload and direction from the IT Manager.

Skills

Windows 10/11 troubleshooting

Microsoft 365 administration

TCP/IP networking

Onsite IT support

Education

CompTIA A+ or similar certification

Tools

Active Directory / Microsoft Entra ID

UniFi familiarity

Job description

TEKsystems seeks a dependable IT Support Technician for our Gary, IN facility to handle day-to-day technology support on-site. You will troubleshoot Windows PCs, set up workstations, assist with Microsoft 365 apps, and support plant-floor users while coordinating with the IT Manager.

This role requires comfort working independently, documenting issues, and providing remote support as needed. Fully onsite, with potential conversion to permanent hire based on performance.