Onsite IT Support Technician II - Healthcare Uptime

Interscripts, Inc.; North Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

InterScripts, Inc. is seeking an Onsite IT Support Technician II to serve as the hands-on, local IT presence at a North Chicago hospital site.

This in-office role resolves Tier 2 incidents, restores critical systems (including payment terminals), and delivers professional, empathetic support to clinical and administrative staff. The technician will work onsite during hospital business hours with occasional extended coverage during outages, supporting Microsoft 365, printers, network, and

Qualifications

• 2+ years in desktop support, field technician, or Tier 2 service-desk role.
• Hands-on troubleshooting across Windows endpoints and peripherals; basic networking.
• Experience with healthcare/uptime-critical environments is a plus.

Responsibilities

• Own and resolve escalated incidents and service requests for the Chicago site.
• Troubleshoot outages including payment-terminal failures and coordinate repairs.
• Provide desk-side support for workstations, printers, scanners, and POS hardware.
• Document work in the ITSM ticketing system with current status and resolutions.

Skills

Windows endpoints

Microsoft 365/Teams

Printers & peripherals

Networking basics

POS hardware

Customer service

Tools

Vocera

Citrix/VDI

Okta/Entra ID

ITSM tools

PayJunction terminal

Job description

InterScripts, Inc. is seeking an Onsite IT Support Technician II to serve as the hands-on, local IT presence at a North Chicago hospital site.

This in-office role resolves Tier 2 incidents, restores critical systems (including payment terminals), and delivers professional, empathetic support to clinical and administrative staff. The technician will work onsite during hospital business hours with occasional extended coverage during outages, supporting Microsoft 365, printers, network, and