Onsite IT Support Technician — HQ & Field Ops

Akumin®; Plantation (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical, dental, and vision insurance

HSA with employer contributions

401(k) with employer match

Paid holidays

Defined PTO and sick time

Job summary

Akumin is seeking a Field Support Technician to provide full-time, on-site technical support at our Plantation, FL headquarters and remote offices. You will manage the centralized call queue and IT ticketing system, deliver hands-on desktop and network support, and assist clinical systems and corporate applications nationwide.

The role requires an associate degree or 3 years of service desk experience, strong communication, and the ability to travel up to 100%.

Qualifications

• Associate’s Degree Information technology or related field, or 3 years of experience in handling service desk issues will be considered in lieu of associate’s degree.
• Demonstrated experience managing and prioritizing a high-volume call queue and ticketing system in a fast-paced environment.
• Intermediate knowledge of Service Desk systems, Citrix, Active Directory, Okta MFA, and O365 / Microsoft 365.
• Strong interpersonal and communication skills with the ability to support remote users and translate technical issues into plain language.
• Must be able to report to the office full-time.
• Capable to self-manage and prioritize high volume of tickets in order to assist end users with their technical needs.
• 100% Travel may be required

Responsibilities

• Main Office Support (Primary): Provides direct, hands-on, full-time technical support, hardware setup, and troubleshooting for all local users, workstations, peripherals, and network infrastructure at the corporate headquarters.
• National Remote Support & Queue Management (Tertiary): Manages, prioritizes, and resolves incoming IT support tickets and the centralized call queue, providing remote troubleshooting and support for clinical sites, offices, and remote users across the United States.
• Local On-Site Support (Secondary): Travels to neighboring office and clinical locations as needed to deliver hands-on technical assistance, hardware deployments, and physical system troubleshooting.
• Clinical & Corporate Systems Troubleshooting: Troubleshoots workflows, functionality, and remote connectivity issues for clinical systems (radiology/imaging systems) and corporate software applications.
• System Administration & Onboarding: Performs basic system administration, including user account setup and security access management (Active Directory, Okta MFA, Google Workspace), and provides training or technical documentation for end-users.
• Vendor & Team Collaboration: Collaborates with internal IT and Network Engineering teams on system migrations and deployments, and coordinates with external OEM/hardware vendors to resolve complex local infrastructure issues.
• Administration & Operations: Monitors local system uptime, assists with IT asset tracking, and performs other duties and projects as assigned by management.

Skills

Service desk management

Citrix

Active Directory

Okta MFA

Microsoft 365

Communication skills

Education

Associate degree in IT or related field

Bachelor's degree in Information Technology (preferred)

Job description

Akumin is seeking a Field Support Technician to provide full-time, on-site technical support at our Plantation, FL headquarters and remote offices. You will manage the centralized call queue and IT ticketing system, deliver hands-on desktop and network support, and assist clinical systems and corporate applications nationwide.

The role requires an associate degree or 3 years of service desk experience, strong communication, and the ability to travel up to 100%.