Field Support Technician

Akumin Inc.; Plantation (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical, dental, and vision insurance

401(k) with employer match

Paid holidays

PTO and sick time

Job summary

Akumin Inc. seeks a Field Support Technician to deploy, support, and maintain IT solutions across clinical and radiology environments from our Plantation HQ.

You will work with Service Desk, Engineering, and Management to troubleshoot issues, coordinate with OEMs and vendors, and ensure system uptime at multiple sites. Responsibilities include assisting with clinical system deployments, providing status updates, and helping plan and train staff on automated systems.

Qualifications

• Associate’s Degree or 3 years of IT service desk experience.
• A+ certification or equivalent knowledge considered.
• Strong interpersonal and communication skills for client interaction.
• Ability to manage multiple tickets in a high-pressure environment.

Responsibilities

• Collaborate with Service Desk, Engineering and Management on IT projects.
• Deploy, support, and maintain IT solutions for clinical and radiology systems.
• Assist with design input for site readiness and connectivity.
• Coordinate with vendors, on-site facilities, and field teams.
• Troubleshoot workflow issues and document resolutions.

Skills

Ticketing systems

Citrix

Active Directory

Okta MFA

Google Workspace

Cameyo

Communication

Time management

Education

Associate's Degree

Bachelor's Degree in Information Technology

A+ certification

Tools

Cameyo

Citrix

Active Directory

Okta MFA

Google Workspace

Job description

## Field Support TechnicianApplylocations: Akumin Plantation: Plantation, FLtime type: Full timeposted on: Posted Todayjob requisition id: 2026-7785**Status: Onsite. This is an onsite position located at our Plantation Headquarters - 8300 W. Sunrise Blvd, Plantation, FL 33322**Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.The role of the **Field Support Technician** is to work closely with the Service Desk, Engineering and Management teams on projects by deploying, supporting, and maintaining Information Technology solutions for assets valued in access of $2 million dollars. Also assists with assesses prospective sites, providing input for designs solutions, and supports remote offices and clinical site locations for all areas of information technology for internal and external customers, service providers, hardware vendors and other companies within the industry. In collaboration with the Service Desk Manager, sets priorities and manages time and travel, works independently and in conjunction with other internal and external IT resources, collaborate with vendor technicians and onsite IT-related tasks, troubleshoots problems and develops and implements solutions. Provides proactive recommendations to onsite customers and IT Support management.**Specific duties include, but are not limited to:*** Coordinates with Customer's on-site facilities and technical contacts regarding readiness and delivery issues. Liaison with OEM vendors and field sales support team members.* Assist with implementing and supporting clinical systems for radiology by troubleshooting workflow, functionality, and connectivity issues.* Provides field engineering project status information by collecting and summarizing all project related information.* Coordinates technical resources to manage resolution of complex issues Collaborates with IT department selection and installation of computing and phone systems.* Escalates to Informatics Management on issues that impact the entire patient care (MR/PET/CT/CT operation at a given site.* Tests new systems to determine compatibility and operational integrity with existing systems. Collaborates on computer configuration, planning and training of personnel in department automated systems. Hands on resource for installation of new hardware on the network.* Continually checks for system monitoring and uptime performance on network and clinical systems.* Work with engineering and IT management on deployment projects by studying objectives and requirements; assists with generating project tasks lists for deployment ventures involving the company’s Radiology, Oncology, internal infrastructure.* Other duties as assigned by management.* Performs other related duties as required including new system migration, the company’s Team Member user training, data conversion, system administration and application set-up.**Position Requirements:*** Associate’s Degree or 3 years of experience in handling service desk issues will be considered in lieu of associate’s degree.* A +* Intermediate system knowledge including, but not limited to, Service Desk ticketing systems, Citrix, Cameyo, Active Directory, Okta MFA, and Google Workspace.* Must possess strong interpersonal and communication skills with the ability to interact effectively with client groups and translate technical terms into layman’s terms.* Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment.* Capable to self-manage and prioritize high volume of tickets in order to assist end users with their technical needs.* Demonstrated success is previous environments requiring high level of confidentiality and professional discretion.* 100% Travel may be required**Preferred:*** Bachelor's Degree in Information Technology.* 5 years of experience working in IT or related field* Certificate from College or Technical School* Associate's Degree or Equivalent ExperienceAt Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:* Competitive compensation* Flexible scheduling* Cross training opportunities* Medical, dental, and vision insurance* HSA accounts with employer contributions* 401(k) eligibility with employer match* Paid holidays* Defined PTO and sick time programsEligibility for benefits will vary based on role type and hours worked.