Field Support Technician

Akumin; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical, dental, and vision insurance

HSA with employer contributions

401(k) with employer match

Paid holidays

PTO and sick time

Job summary

Akumin is seeking a Field Support Technician for our Plantation HQ in Florida. This full-time onsite role will be the primary IT anchor at the corporate headquarters, delivering hands-on support and managing the remote ticketing queue for nationwide offices.

You will collaborate with Service Desk, Engineering, and management teams to ensure high system uptime and timely issue resolution across hardware, software, and network platforms.

Qualifications

• Experience managing a high-volume call queue and ticketing system.
• Knowledge of Service Desk systems, Citrix, Active Directory, Okta MFA, and O365/M365.
• Willingness to travel up to 100% and report to the office full-time.
• Preferred: Bachelor's degree in Information Technology.
• 3–5 years IT support or service desk experience.

Responsibilities

• Provide direct, hands-on IT support at the corporate headquarters.
• Manage national remote support and the centralized queue for sites nationwide.
• Travel to neighboring offices to deliver on-site assistance and deployments.
• Troubleshoot clinical and corporate systems and connectivity issues.
• Administer accounts and onboarding; assist with security access (AD, Okta MFA).

Skills

Call queue management

Ticketing systems

Interpersonal communication

Remote user support

Travel readiness

Education

Associate’s Degree in Information Technology or related field

Bachelor's Degree in Information Technology (preferred)

Tools

Active Directory

Okta MFA

Google Workspace

Citrix

O365/Microsoft 365

Job description

Status: Onsite. This is an onsite position located at our Plantation Headquarters - 8300 W. Sunrise Blvd, Plantation, FL 33322.

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

The role of the Field Support Technician is to provide full-time, office-based technical support, serving as the primary physical anchor for our corporate headquarters. Working under a tiered support model, the technician’s primary responsibility is to deliver direct, on-site assistance to staff and systems at the main office, followed by providing local hands-on technical support at our neighboring locations as needed. Additionally, the role is responsible for managing the centralized call queue and IT ticketing system to provide comprehensive remote troubleshooting and support for all other offices, clinical locations, and remote users across the United States.

Collaborating closely with the Service Desk, Engineering, and Management teams, this position ensures seamless operations, high system uptime, and prompt resolution of hardware, software, and connectivity issues nationwide.

Specific Duties

• Main Office Support (Primary): Provides direct, hands-on, full-time technical support, hardware setup, and troubleshooting for all local users, workstations, peripherals, and network infrastructure at the corporate headquarters.
• National Remote Support & Queue Management (Tertiary): Manages, prioritizes, and resolves incoming IT support tickets and the centralized call queue, providing remote troubleshooting and support for clinical sites, offices, and remote users across the United States.
• Local On-Site Support (Secondary): Travels to neighboring office and clinical locations as needed to deliver hands-on technical assistance, hardware deployments, and physical system troubleshooting.
• Clinical & Corporate Systems Troubleshooting: Troubleshoots workflows, functionality, and remote connectivity issues for clinical systems (such as radiology/imaging systems) and corporate software applications.
• System Administration & Onboarding: Performs basic system administration, including user account setup and security access management (Active Directory, Okta MFA, Google Workspace), and provides training or technical documentation for end‑users.
• Vendor & Team Collaboration: Collaborates with internal IT and Network Engineering teams on system migrations and deployments, and coordinates with external OEM/hardware vendors to resolve complex local infrastructure issues.
• Administration & Operations: Monitors local system uptime, assists with IT asset tracking, and performs other duties and projects as assigned by management.

Position Requirements

Associate’s Degree Information technology or related field, or 3 years of experience in handling service desk issues will be considered in lieu of associate’s degree.

• Demonstrated experience managing and prioritizing a high-volume call queue and ticketing system in a fast-paced environment.
• Intermediate knowledge of Service Desk systems, Citrix, Active Directory, Okta MFA, and O365 / Microsoft 365.
• Strong interpersonal and communication skills with the ability to support remote users and translate technical issues into plain language.
• Must be able to report to the office full-time.
• Capable to self-manage and prioritize high volume of tickets in order to assist end users with their technical needs.
• 100% Travel may be required.
• Preferred: Bachelor's Degree in Information Technology.
• 3-5 years of experience working in an IT support or service desk role.
• Certificate from College or Technical School: CompTIA A+, Network+, or Microsoft 365 Certified Fundamentals / Modern Desktop Administrator.

Benefits

You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs
• Eligibility for benefits will vary based on role type and hours worked.

Equal Opportunity Statement

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Join Our Team

Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care. Join our team to gain access to cutting-edge technologies, thrive in a supportive work environment driven by trust and collaboration, and embark on a rewarding journey of personal and professional growth. Contribute to shaping the future of healthcare by joining Akumin.

At Akumin, we're proud to provide a comprehensive range of top-quality outpatient radiology and oncology services to health systems, hospitals, physician groups, and patients all across the country. Our offerings include state-of-the-art diagnostic imaging, pioneering radiation therapy methods, and personalized care plans created to meet each patient’s specific needs. By collaborating with a diverse array of healthcare providers, we make certain our critical services are both accessible and effective, ultimately leading to improved patient outcomes and fostering the overall well‑being of the communities we serve.