IT Support Technician
PTR Premier Truck Rental
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Benefits offered by this job
Job summary
Premier Truck Rental (PTR) is seeking an IT Support Technician to provide remote and on-site technical assistance for end-users. You will diagnose hardware/software issues, install and upgrade systems, and maintain accurate records in the ticketing system, while guiding users on IT security best practices.
The role emphasizes independent work, strong communication, and a customer-focused approach to keep operations running smoothly at PTR’s Fort Worth site.
Qualifications
- Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience.
- 1-3 years of experience in a technical support or help desk role.
- Previous experience with ticketing systems (i.e., ServiceNow, Fresh Service, or ManageEngine).
- Ability to work independently, manage time effectively, and prioritize tasks.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
- Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Strong problem-solving skills and attention to detail.
Responsibilities
- Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.
- Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
- Install, configure, and upgrade software and hardware components as needed.
- Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
- Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
- Guide users on best practices for IT system usage and security.
- Set up and configure new user accounts, hardware, and software as per company standards.
- Support the IT team in maintaining, analyzing, and improving internal systems.
- Stay up to date with industry developments and recommend upgrades or improvements.
- Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.
Skills
Education
Tools
Job description
At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs. At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site.
The IT Support Technician will be responsible for providing technical assistance with computer systems, hardware, software, and network issues. This role requires a strong problem-solving mindset and excellent communication skills to assist users both remotely and on-site. The ideal candidate is passionate about technology and eager to help others navigate technical challenges.
Onsite in Fort Worth, TX
This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.
- Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.
- Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
- Install, configure, and upgrade software and hardware components as needed.
- Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
- Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
- Guide users on best practices for IT system usage and security.
- Set up and configure new user accounts, hardware, and software as per company standards.
- Support the IT team in maintaining, analyzing, and improving internal systems.
- Stay up to date with industry developments and recommend upgrades or improvements.
- Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.
- Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience.
- 1-3 years of experience in a technical support or help desk role.
- Previous experience with ticketing systems (i.e., ServiceNow, Fresh Service, or ManageEngine)
- Ability to work independently, manage time effectively, and prioritize tasks.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
- Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Strong problem-solving skills and attention to detail.
- CompTIA A+, Network+, or equivalent certifications.
At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.
Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we’ve got you covered.
- PTR Swag & Uniform/Boot Allowance
- On-site Micro-Markets stocked with snacks and essentials
- Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
- Additional partner and vendor discounts
At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.
- Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
- 401(k) matching and long-term financial planning support
- Paid time off so you can recharge
- Life, accidental death, and disability coverage
- Ongoing learning and development opportunities
We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.
At PTR, we don’t just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.
- PTR Field Days & Team Events
- The Extra Mile Recognition Program
- PTR Text Alerts & Open Communication
Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.
Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.
Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
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