Onsite IT Helpdesk Technician — Rapid Tech Support

The Providencia Group; El Paso (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

The Providencia Group in El Paso is seeking an IT Helpdesk Technician to manage tickets, provide resolutions, and keep the knowledge base up to date.

You will work with IT staff to support onsite and remote end users, troubleshoot software/hardware, manage user accounts in AD/Azure AD and Exchange Online, and help maintain assets and SOPs. A 1–3 year track record and at least one entry-level certification are required.

Qualifications

• 1–3 years of technical helpdesk experience required.
• Entry-level certifications such as A+, Network+, Security+ or MCP preferred.
• Strong knowledge of Windows 10, Office 365, AD/AAD, and Exchange Online.
• Excellent verbal and written communication, customer-service oriented.

Responsibilities

• Provide onsite and remote software/hardware support and troubleshooting.
• Follow SOPs to resolve tickets and perform system tasks.
• Update SOPs and contribute knowledge base entries.
• Escalate issues to System Administrators and Engineers as needed.
• Offer a brief IT orientation to new staff as necessary.
• Manage user accounts in Active Directory/Azure AD.
• Manage mailboxes in Exchange Online.
• Coordinate IT equipment provisioning, shipping, and retrieval.
• IT asset tracking and management for the contract.
• Perform other duties as assigned.

Skills

Ticketing & issue tracking

On-site & remote support

Active Directory / Azure AD

Exchange Online

Windows 10 / Office 365

SOP creation / knowledge base

Communication skills

Customer service

Typing speed 45 wpm

Team player

Education

High School diploma

Bachelor’s degree in IT preferred

CompTIA A+ / Network+ / Security+ or MCP

Tools

Windows 10

Office 365

Teams

OneDrive

SharePoint

Active Directory

Azure AD

Exchange Online

Job description

The Providencia Group in El Paso is seeking an IT Helpdesk Technician to manage tickets, provide resolutions, and keep the knowledge base up to date.

You will work with IT staff to support onsite and remote end users, troubleshoot software/hardware, manage user accounts in AD/Azure AD and Exchange Online, and help maintain assets and SOPs. A 1–3 year track record and at least one entry-level certification are required.