Onsite IT Support Technician: Growth, Equity & Benefits

ICR, Inc.; Mason (OH); On-site; USD 78,853 - 123,219; Full time

Benefits offered by this job

Company equity

Retirement plan

Company-paid health care benefits

Flexible paid time off policy

Job summary

ICR, Inc. is seeking motivated IT support professionals in Mason, Ohio. This full-time role involves providing IT helpdesk and desktop support, managing equipment, and addressing user issues. Ideal candidates will have a degree in IT, 3+ years in helpdesk roles, and strong troubleshooting skills. Salary ranges from $78,853 to $123,219, along with comprehensive benefits including health care and retirement plans.

Qualifications

• Minimum three years of onsite experience in an IT desktop/helpdesk/support environment.
• Minimum one year of network engineering experience.
• Current DoD 8570 IAT Level 2 baseline certification (e.g., Security+ CE), or ability to obtain within 2 months.

Responsibilities

• Provide IT helpdesk and desktop support (Tier 1 and Tier 2) for end-users.
• Configure and maintain equipment including desktops, laptops, and virtual machines.
• Create and maintain user accounts and various admin responsibilities.

Skills

Technical support

Customer service

Troubleshooting

Communication

Issue triage

Education

Associate's or Bachelor's degree in Information Technology

Tools

Microsoft Windows

Linux (RHEL 8, Ubuntu)

VMware ESXi

Microsoft Office365

Job description

ICR, Inc. is seeking motivated IT support professionals in Mason, Ohio. This full-time role involves providing IT helpdesk and desktop support, managing equipment, and addressing user issues. Ideal candidates will have a degree in IT, 3+ years in helpdesk roles, and strong troubleshooting skills. Salary ranges from $78,853 to $123,219, along with comprehensive benefits including health care and retirement plans.