Onsite IT Support Technician - Fulfillment Centers

James and James Fulfilment; Columbus (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare, dental, vision

Company paid telehealth, legal, and as

Above average PTO and sick time

Job summary

James and James Fulfilment in Columbus, OH is hiring its first dedicated IT Support Technician to support our Columbus site and new fulfilment center. You will own hardware from purchase to retirement, manage Google Workspace, and be the main on-site tech contact.

Ideal candidates have IT troubleshooting experience in warehouse environments, familiarity with TCP/IP and network basics, and comfort with after-hours support when needed.

Qualifications

• IT experience in troubleshooting and hardware configuration in fulfilment/ warehouse settings.
• Experience with Google Workspace and managing user accounts.
• Ability to provide ad-hoc after-hours support when needed to keep operations running.

Responsibilities

• Keep hardware running: troubleshoot computers, printers, scanners, and warehouse equipment across office and fulfilment centers.
• Own equipment lifecycle: source, order, track inventory, and maintain asset registers.
• Set the team up for success: provision laptops and gear for new starters and manage onboarding/offboarding securely.
• Run Google Workspace: manage user accounts, permissions, and day-to-day admin across US sites.
• Be the on-site go-to person: liaise with Operations and external partners for network, wireless, and cabling support.
• Spot recurring issues: monitor logs and feedback insights to improve operations.
• Time maintenance planning: communicate around system maintenance to minimize business disruption.
• Contribute to scaling: propose ideas as the US IT function grows.

Skills

IT troubleshooting

Networking basics

Google Workspace management

Ticketing systems (Asana)

Tools

Asana

Google Workspace Admin

Job description

James and James Fulfilment in Columbus, OH is hiring its first dedicated IT Support Technician to support our Columbus site and new fulfilment center. You will own hardware from purchase to retirement, manage Google Workspace, and be the main on-site tech contact.

Ideal candidates have IT troubleshooting experience in warehouse environments, familiarity with TCP/IP and network basics, and comfort with after-hours support when needed.