On-Site IT Support Technician (Warehouse & Office)

SupplyHouse.com; Canal Winchester (OH); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation and holidays

Company-paid life insurance

Wellness and EAP benefits

Job summary

SupplyHouse.com is seeking an IT Support Technician to join the IT Infrastructure Team at our Canal Winchester, Ohio facility. This on-site role reports into the IT Team Lead and provides hands‑on technical support for infrastructure and end‑user technology across the site. The position is full-time, non-exempt, with Monday–Friday 8:00 a.m.

to 5:00 p.m. EST and a base salary of $50,345–$62,931 per year. The successful candidate will help install, maintain, and troubleshoot IT systems, including

Qualifications

• Associate's degree in IT, Business, or similar field.
• 2+ years of Level1/Level2 IT Support experience.
• Strong knowledge of Windows operating system and PC hardware.
• Working knowledge of Microsoft 365 administration.
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, switching, wireless).
• Strong analytical and problem‑solving skills.
• Ability to prioritize and multi‑task in a fast‑paced environment.
• Solid communication and interpersonal skills.

Responsibilities

• Provide timely technical support for on-site and remote end users.
• Diagnose, troubleshoot, and resolve hardware, software, network, and infrastructure issues.
• Install, maintain, and troubleshoot IT systems and devices including PCs, printers, network equipment, and voice/phone systems.
• Support warehouse technologies including RF scanners, barcode scanners, tablets, and access points.
• Provide basic network support including switch patching, cabling validation, and wireless troubleshooting.
• Perform basic administration of Microsoft 365 and Azure AD accounts, user access, and permissions.
• Deploy and maintain desktop images and application software.
• Conduct IT onboarding for new hires including device provisioning and access setup.
• Coordinate with third-party vendors for hardware repairs and technical service requests.
• Provide remote hands and eyes support for corporate IT and external vendors.
• Assist with security systems including video surveillance and access control technologies.
• Maintain asset inventory and IT documentation.

Skills

Windows OS

PC hardware

Microsoft 365 administration

Azure AD administration

Networking concepts

Analytical and problem solving

Prioritization and multi-tasking

Communication and interpersonal skills

Education

Associate's degree in IT or related field

Tools

Microsoft 365

Azure AD

Ticketing system

Job description

SupplyHouse.com is seeking an IT Support Technician to join the IT Infrastructure Team at our Canal Winchester, Ohio facility. This on-site role reports into the IT Team Lead and provides hands‑on technical support for infrastructure and end‑user technology across the site. The position is full-time, non-exempt, with Monday–Friday 8:00 a.m.

to 5:00 p.m. EST and a base salary of $50,345–$62,931 per year. The successful candidate will help install, maintain, and troubleshoot IT systems, including