On-Site IT Field Technician | Troubleshooting & Support

Columbus Consolidated Government; Columbus (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Low-cost Medical Insurance

Dental Plan

Vision Plan

Vacation Leave

Sick Leave

Retirement Plan

Life Insurance

Employee Assistance Program

Job summary

The Columbus Consolidated Government seeks a Technical Operations Field Technician to be the first IT responder to client issues across city departments. You will diagnose and troubleshoot hardware, software, and basic network problems, coordinate with IT divisions, and provide front-line support during emergencies.

Responsibilities include on-site installation, repair, maintenance, and testing of equipment, generating detailed service reports, and documenting processes to keep city technology

Qualifications

• Knowledge of computer hardware and its components.
• Knowledge of standard repair and replacement of parts for workstations.
• Knowledge of basic networking concepts.
• Knowledge of Office 365.

Responsibilities

• Troubleshoots, tests, repairs, and services client workstations or any other technology equipment.
• Provides initial network issue triage.
• Provides service and customer support during field visits.
• Manages on-site installation, repair, maintenance, and testing.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces detailed service reports.
• Documents processes.
• Operates city vehicles.
• Cooperates with other IT Divisions and shares information across the organization.

Skills

Knowledge of computer hardware

Knowledge of basic networking concepts

Interpersonal relations

Oral and written communication

Ability to operate city vehicles

Problem-solving

Education

High school diploma or GED

Apprenticeship/internship experience

Tools

Office 365

Job description

The Columbus Consolidated Government seeks a Technical Operations Field Technician to be the first IT responder to client issues across city departments. You will diagnose and troubleshoot hardware, software, and basic network problems, coordinate with IT divisions, and provide front-line support during emergencies.

Responsibilities include on-site installation, repair, maintenance, and testing of equipment, generating detailed service reports, and documenting processes to keep city technology