Client Technologies Technician

VIVA USA Inc; Columbia (SC); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

VIVA USA Inc. is seeking an Entry-level IT Operations Specialist (Client Technologies Technician) to provide frontline IT support in a formal financial environment in Columbia, SC.

This role requires physically on-site presence five days a week and involves assisting staff with desktops, laptops, and software, while coordinating with MSPs for complex issues. The ideal candidate has 2+ years in help desk and a solid understanding of Windows and Microsoft 365, with a strong emphasis on customer

Formación

• Bachelor's degree in Information Technology, Computer Science, or a related technical field or equivalent work experience.
• 2+ years of help desk or IT support experience required.
• Proficiency with Windows OS, Microsoft 365, and standard IT support practices.

Responsabilidades

• Serve as the first point of contact for staff seeking IT assistance via phone, email, or in person.
• Deliver high-touch, first-response resolution focused support.
• Troubleshoot routine issues on desktops, laptops, mobile devices, printers, and standard software.
• Escalate complex problems to senior staff or MSPs and keep users informed.
• Process account setup, password resets, and access requests per policies.
• Document requests, resolutions, and feedback in the ticketing system.
• Educate users on IT best practices and system usage.
• Support IT initiatives and hardware/software rollouts under supervision.

Conocimientos

Help desk

Windows OS

Microsoft 365

Customer service

Educación

Bachelor's degree in IT/CS or related field

Equivalent work experience

Herramientas

Ticketing system

Active Directory / Entra ID / Intune

Managed service providers (MSP)

Descripción del empleo

Fully Onsite; Candidate must be a CURRENT SC resident. No relocation allowed.

The clientis looking for a Client Technologies Technician - Entry - IT Operations Specialist

The role provides front-line technical and customer service support to clientstaff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision.

Daily Duties / Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Aim to deliver consistent, high-touch support with a focus on first-response resolution.
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
• Process account setup, password resets, and access requests in line with clientpolicies and security standards.
• Manage security and distribution group membership in line withclient access policies.
• Perform post-maintenance testing after managed service provider maintenance windows and report issues.
• Open, track, and follow up on tickets with managed service providers through resolution.
• Document requests, resolutions, and user feedback in theclient'sticketing system.
• Educate users on IT best practices, system usage, andclient technology guidelines.
• Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
• Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
• Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
• Maintain strict confidentiality and security when handling sensitive financial and accounting data.
• Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Required Skills (Rank in order of Importance)

1. 2+ years of help desk or IT support experience
2. Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices

Preferred Skills (Rank in order of Importance)

1. Experience in a customer-facing role (IT, banking, finance, or another professional service industry)
2. Experience with help desk software and ticketing systems
3. Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
4. Experience working with managed service providers or submitting and tracking vendor tickets

Additional Skills: Patience, empathy, and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving, with sound judgment on when to elevate. Candidates must be able to pass a background and credit check prior to start. Commitment to integrity, confidentiality, and attention to detail in a government and financial services setting. Ability to prioritize, stay organized, and remain calm under pressure. Ability to build professional relationships and manage user expectations in a formal, fast-paced environment. Strong customer service skills, with the ability to explain technical concepts in simple terms

Physical requirements:

Must be able to lift and carry equipment weighing up to 50 pounds, and to bend, reach, and work under desks and in equipment areas as needed for hardware support.

Required Education:

Bachelor's degree in Information Technology, Computer Science, or a related technical field; equivalent work experience in information technology or information security may be considered.

Preferred Certifications:

1. CompTIA A+
2. ITIL Foundation
3. Microsoft Certified Fundamentals (e.g., Microsoft 365)

Required Skills

1. 2+ years of help desk or IT support experience
2. Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices

Preferred Skills

1. Experience in a customer-facing role (IT, banking, finance, or another professional service industry)
2. Experience with help desk software and ticketing systems
3. Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
4. Experience working with managed service providers or submitting and tracking vendor tickets

Certification

• At least one of the following Certifications: CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals

Notes

• This role is 5 days on-site
• Monday-Friday, 8:30 AM-5:00 PM.

This is a contract role with the possibility of conversion to full-time based on business needs and performance

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status