Onsite IT Support Technician (Field & Remote)

TSTC; Waco (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

TSTC in Waco, Texas is seeking a Field Support Technician responsible for providing professional onsite technical support. This role requires assisting multiple locations and managing technical issues, ensuring exceptional service delivery.

The ideal candidate should have an associate degree in Information Technology, solid troubleshooting experience, and a willingness to learn. Key responsibilities include hardware repairs, software troubleshooting, and assisting in office equipment operation. Candidates must be able to adapt to new technologies and work independently or as part of a team.

Qualifications

• Must be able to pass a Criminal Justice Information Services (CJIS) background check.
• 1‑2 years desktop and network troubleshooting experience.
• 1‑2 years experience installing and troubleshooting Microsoft Windows.

Responsibilities

• Provide onsite end-user technical support.
• Install, troubleshoot, and maintain IT equipment.
• Guide end-users through troubleshooting procedures.

Skills

Desktop and network troubleshooting

Effective communication skills

Time management

Adaptability to new technologies

Education

Associate degree in Information Technology

CompTIA, A+, Network+ or ITIL Foundations

Tools

Microsoft Windows 10/11

MS Office Suite

VOIP Phones

Job description

TSTC in Waco, Texas is seeking a Field Support Technician responsible for providing professional onsite technical support. This role requires assisting multiple locations and managing technical issues, ensuring exceptional service delivery.

The ideal candidate should have an associate degree in Information Technology, solid troubleshooting experience, and a willingness to learn. Key responsibilities include hardware repairs, software troubleshooting, and assisting in office equipment operation. Candidates must be able to adapt to new technologies and work independently or as part of a team.