Onsite IT Support Technician - Executive & End-User

Kyndryl Inc.; Charlotte (NC); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical and dental coverage

Paid time off

Job summary

Kyndryl Inc. is seeking a Deskside Support Technician to provide hands-on IT support for a range of end users, including executives, at a Charlotte, NC client site. You’ll troubleshoot hardware and software issues, perform OS and application in-image testing, and deploy devices both on-site and remotely.

The role emphasizes customer service, clear communication, and incident resolution to meet SLA targets. Preferred candidates have 3+ years of IT support in a customer-facing environment, a

Qualifications

• 3+ years of experience providing IT support.
• Experience working in a customer facing environment.
• Strong communication skills including email, phone and in-person.

Responsibilities

• Provide deskside IT support for end users at a client site.
• Troubleshoot hardware and software, perform image testing and device deployment.
• Collaborate with internal teams and manage incidents to meet SLA targets.

Skills

3+ years IT support

Customer-facing

Strong communication

Education

Bachelor’s degree in Computer Science or IT

Job description

Kyndryl Inc. is seeking a Deskside Support Technician to provide hands-on IT support for a range of end users, including executives, at a Charlotte, NC client site. You’ll troubleshoot hardware and software issues, perform OS and application in-image testing, and deploy devices both on-site and remotely.

The role emphasizes customer service, clear communication, and incident resolution to meet SLA targets. Preferred candidates have 3+ years of IT support in a customer-facing environment, a