Desktop Support Technician

HCLTech

Waukesha (WI)

On-site

USD 42,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

10 days paid time off per year

10 paid holidays per year

Job summary

A leading technology services provider in Waukesha, Wisconsin is seeking an Onsite Support Technician to provide end-user support, configure devices, manage tickets, and coordinate with vendors. Ideal candidates will have 1 to 3 years of relevant technical experience. This full-time entry-level position offers a competitive salary ranging from $42,000 to $68,000 annually, with benefits including insurance and a retirement plan. The role may also involve providing IT support for events and disaster recovery efforts.

Qualifications

1-3 years of technical experience in providing end-user support.
Ability to install and configure devices and software.
Experience in managing ticket queues and vendor coordination.

Responsibilities

Provide customer facing end-user support.
Install and configure desktops, laptops, and mobile devices.
Manage the ticket queue to ensure timely resolution.
Coordinate with vendors for support services.
Provide IT support for on-site or off-site events.

Skills

Customer facing support

Technical troubleshooting

Ticket management

IT support for events

Job description

As an Onsite Support Technician with a minimum of one to three years of technical experience in providing quality services to end users, which includes the following key roles and responsibilities:

Provide customer facing end‑user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated peripherals and related software.
Perform onsite updates, configuration changes, or software installations.
Provide onsite technical assistance to end users.
Identify potential issues that could adversely impact end‑user experience and follow through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service‑level agreement. Respond to end‑user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end‑user support (e.g., hardware vendor technicians for warranty repair/replacement).
Perform end‑user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on‑site or off‑site events and meetings including site setup, coordination with venue IT/AV contacts and stand‑by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide on‑call support if required outside business hours on a rotational basis.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.

Base pay range

$42,000.00/yr - $68,000.00/yr

Seniority level