Onsite IT Support Technician – End-User Experience Champion

HCL Technologies Limited; Waukesha (WI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

10 days paid time off per year

10 paid holidays per year

Job summary

A leading technology services provider in Waukesha, Wisconsin is seeking an Onsite Support Technician to provide end-user support, configure devices, manage tickets, and coordinate with vendors. Ideal candidates will have 1 to 3 years of relevant technical experience. This full-time entry-level position offers a competitive salary ranging from $42,000 to $68,000 annually, with benefits including insurance and a retirement plan. The role may also involve providing IT support for events and disaster recovery efforts.

Qualifications

• 1-3 years of technical experience in providing end-user support.
• Ability to install and configure devices and software.
• Experience in managing ticket queues and vendor coordination.

Responsibilities

• Provide customer facing end-user support.
• Install and configure desktops, laptops, and mobile devices.
• Manage the ticket queue to ensure timely resolution.
• Coordinate with vendors for support services.
• Provide IT support for on-site or off-site events.

Skills

Customer facing support

Technical troubleshooting

Ticket management

IT support for events

Job description

A leading technology services provider in Waukesha, Wisconsin is seeking an Onsite Support Technician to provide end-user support, configure devices, manage tickets, and coordinate with vendors. Ideal candidates will have 1 to 3 years of relevant technical experience. This full-time entry-level position offers a competitive salary ranging from $42,000 to $68,000 annually, with benefits including insurance and a retirement plan. The role may also involve providing IT support for events and disaster recovery efforts.