Onsite IT Support Technician - Campus & AV Specialist

Universityofnotredame; Notre Dame (IN); Sur place; USD 28 000 - 40 000; Temps partiel

Résumé du poste

The University of Notre Dame's Office of Information Technology (OIT) seeks an IT Support Technician to deliver high-touch, on-site support across the historic campus. You will become the face of OIT, collaborating with faculty and staff to resolve issues and foster strong relationships.

You will work 18 hours per week during team hours (8am–5pm EST) in a fully on-site role, with a focus on customer service, asset tracking, and security best practices.

Qualifications

• High school diploma or GED required.
• At least 1+ years of progressively responsible technical support experience in an enterprise, academic, or ITIL-based environment.
• Knowledge of Mac/Windows OS and hardware, network fundamentals, ability to troubleshoot AV equipment, along with video conferencing software (Zoom, Google Meet, Teams).
• Strong customer service orientation and the ability to communicate effectively with diverse audiences.
• Demonstrated ability to work independently and exercise sound judgment in problem-solving.
• Associate's or Bachelor's degree preferred.
• Experience supporting audiovisual technologies for conference rooms or classrooms.
• Familiarity with device management tools such as SCCM, JAMF, or Intune.
• Working knowledge of ITSM platforms (e.g., ServiceNow).
• IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator

Responsabilités

• Deliver High-Touch On-Site Resolution (40%): Provide expert, in-person troubleshooting for computing devices, audiovisual solutions, and specialized software.
• Cultivate Campus Partnerships (40%): Act as the dedicated technical point of contact for assigned partner areas.
• Execute Physical & Digital Lifecycle Management (20%): Lead deployment, imaging, and configuration of hardware; manage endpoint inventory.

Connaissances

Mac/Windows OS

Hardware support

Networking basics

AV troubleshooting

Video conferencing (Zoom/Meet/Teams)

Productivity software

Formation

High school diploma or GED

Associate's or Bachelor's degree

Outils

SCCM

JAMF

Intune

ServiceNow

Description du poste

The University of Notre Dame's Office of Information Technology (OIT) seeks an IT Support Technician to deliver high-touch, on-site support across the historic campus. You will become the face of OIT, collaborating with faculty and staff to resolve issues and foster strong relationships.

You will work 18 hours per week during team hours (8am–5pm EST) in a fully on-site role, with a focus on customer service, asset tracking, and security best practices.