Campus IT Support Technician

Universityofnotredame; Notre Dame (IN); On-site; USD 20,000 - 28,000; Full time

Job summary

University of Notre Dame is seeking an IT Support Assistant to join the Service Desk. You will work with a large team to configure and deploy computers, monitor security, and respond to technical issues for end-users across campus.

The role emphasizes quick learning, strong communication, and customer service mindset. Shifts run between 7:30 a.m. and 8:00 p.m., about 16–18 hours per week, on-campus with no remote work, at a starting rate of $17.50 per hour.

Qualifications

• Ability to work and learn independently.
• Collaborate and problem-solve with a team.
• Strong written and verbal communication.
• Customer service experience and a service-minded attitude.

Responsibilities

• Scheduling and meeting with end-users who have technical needs.
• Configuring computers with software, printers, and other specifications for users.
• Supporting our faculty within the classroom environment for their technical challenges.
• Helping to maintain an up-to-date inventory of computer systems.
• Documenting the intake and return of computers.
• Extending fundamental troubleshooting and assistance for technical questions as appropriate.
• Escalating challenges to higher tiers of support when necessary.
• Skillfully updating ServiceNow records.
• Participating in self-led professional development.

Skills

Customer service

Communication

Independent learner

Team collaboration

Windows 11

macOS

iOS

Office tools

Tools

ServiceNow

Job description

University of Notre Dame is seeking an IT Support Assistant to join the Service Desk. You will work with a large team to configure and deploy computers, monitor security, and respond to technical issues for end-users across campus.

The role emphasizes quick learning, strong communication, and customer service mindset. Shifts run between 7:30 a.m. and 8:00 p.m., about 16–18 hours per week, on-campus with no remote work, at a starting rate of $17.50 per hour.