Temporary | IT Support Technician

University of Notre Dame; Notre Dame (IN); On-site; USD 28,000 - 40,000; Part time

Job summary

The University of Notre Dame in Indiana is seeking an IT Support Technician for on-site, campus-wide support. The role emphasizes strong customer service and hands-on troubleshooting of Mac/Windows devices, AV gear, and conferencing tools, with a focus on rapid issue resolution.

The position is fully on site with a flexible 18-hour weekly schedule during 8am–5pm EST, and pays $25 per hour. This role offers growth through the OIT and exposure to university-scale IT operations.

Qualifications

• Minimum one+ year of technical support experience in enterprise/academic IT environment.
• Knowledge of Mac/Windows OS and hardware, network fundamentals, AV troubleshooting, and video conferencing tools (Zoom, Google Meet, Teams).
• Strong customer service and ability to communicate with diverse audiences.
• Ability to work independently and follow security/asset-tracking practices.

Responsibilities

• Deliver high-touch on-site resolution across campus for devices, AV, and software with minimal disruption.
• Cultivate campus partnerships as the technical contact for assigned areas and influence IT initiatives.
• Execute lifecycle management including deployment, imaging, and endpoint inventory.

Skills

Customer service

Communication skills

Mac/Windows OS

Independent work

Education

High school diploma or GED

Associate's or bachelor’s degree

Tools

SCCM

JAMF

Intune

ServiceNow

Job description

• Division: VP and Chief Information Officer
• Unit: Enhanced Tech Partnerships - 29027

Company Description

The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!

Job Description

The University of Notre Dame is committed to cultivating a world-class research and learning ecosystem. Central to this mission is the Office of Information Technology (OIT), which provides the critical infrastructure and high-touch support that allows our faculty, staff, and students to excel.

In pursuit of this mission, we are looking for an IT Support Technician who understands that exceptional technology is built on a foundation of exceptional customer service. We prioritize the growth and internal mobility of our team members, offering a clear path to advance within the OIT and the broader University technical community.

This position thrives on in-person partnership. You will be the face of the OIT, providing support across our historic campus. We believe that working side by side with our users enables deeper troubleshooting, faster resolutions, and the development of strong, trusted relationships that digital tools alone cannot fully replicate.

Key Responsibilities:

• Deliver High-Touch On-Site Resolution (40%): Provide expert, in-person troubleshooting for computing devices, audiovisual solutions, and specialized software. You will move across campus to resolve complex hardware and peripheral issues where they happen, ensuring minimal disruption to academic and administrative operations.
• Cultivate Campus Partnerships (40%): Act as the dedicated technical point of contact for assigned partner areas. You will provide technical consultation to stakeholders, influencing local technology decisions and ensuring that the user experience is represented in University-wide IT initiatives.
• Execute Physical & Digital Lifecycle Management (20%): Lead the hands‑on deployment, imaging, and configuration of hardware. You will manage the physical inventory for your partner areas, ensuring all endpoints are secure, compliant, and optimized for the unique needs of a campus environment.

We’re looking for someone who is:

• A Career-Oriented Self-Starter: You are looking for a place to grow. You are motivated to master your current role while taking advantage of the University’s vast resources for professional advancement and technical certification.
• A Master of In-Person Engagement: You enjoy being \\"on the move\\\" and interacting with a diverse range of faculty and staff. You possess the communication skills to translate complex technical concepts into clear, helpful guidance.
• Analytical and Proactive: You don’t just fix the immediate problem; you look for the root cause. You are comfortable working independently to manage technical challenges while adhering to University best practices for security and asset tracking.

FY26

Qualifications

Minimum

• High school diploma or GED required.
• At least 1+ years of progressively responsible technical support experience in an enterprise, academic, or ITIL-based environment
• Knowledge of Mac/Windows OS and hardware, network fundamentals, ability to troubleshoot AV equipment, along with video conferencing software (Zoom, Google Meet, Teams), and productivity software.
• Strong customer service orientation and the ability to communicate effectively with diverse audiences.
• Demonstrated ability to work independently and exercise sound judgment in problem-solving.

Preferred

• Associate’s or bachelor’s degree
• Experience supporting audiovisual technologies for conference rooms or classrooms
• Familiarity with device management tools such as SCCM, JAMF, or InTune.
• Working knowledge of ITSM platforms (e.g., ServiceNow).
• IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator

Additional Information

• Deadline to Apply (subject to change):Sunday, November 8th,2026
• This is a fully onsite position
• Please note:We are looking for someone with a flexible schedule that has the ability to work 18 hours per week during our team operating hours of 8am to 5pm EST, Monday through Friday
• Pay: $25/hour

The University ofNotreDameseeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover,NotreDameprohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).Westronglyencourageapplicationsfrom candidates attracted to a university with a Catholic identity.