Onsite IT Support Technician – 2-Month Contract

Ledgent Technology; Orange (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

Ledgent Technology is seeking an IT Support Specialist for immediate 1–2 month coverage in Orange, CA. On-site role with a rate of USD28–USD33 per hour on a W2 arrangement.

You will provide Level 1/2 technical support, manage Microsoft 365 services, and handle Active Directory tasks. Responsibilities include assisting with onboarding/offboarding, documenting incidents, and supporting Windows/macOS workstations along with basic networking.

Qualifications

• Require an associate or bachelor’s degree in information technology, computer science, or related field, or equivalent professional experience.
• Minimum 2 years in an IT Help Desk/Support role with Level 1 and Level 2 responsibilities.
• Solid knowledge of Microsoft Windows and familiarity with Microsoft 365 suite.
• Experience with Active Directory and Microsoft Entra ID administration.
• Understanding of basic networking (TCP/IP, DNS, DHCP, VPN) and remote connectivity.
• Experience with ticketing systems and IT service management practices.
• Strong troubleshooting, analytical, and customer service skills; excellent written and verbal communication.

Responsibilities

• Provide Level 1 and Level 2 IT support to employees across the organization.
• Respond to requests via help desk, phone, email, and other channels.
• Diagnose and resolve hardware, software, OS, printers, and mobile device issues.
• Support Windows and macOS workstations, laptops, and standard business apps.
• Administer Microsoft 365 user support (Outlook, Teams, OneDrive, SharePoint).
• Perform basic Active Directory and Entra ID administration (account creation, resets, group membership).
• Install, configure, deploy, and maintain company-issued hardware and devices.
• Troubleshoot networking issues (Wi‑Fi, VPN, DNS, DHCP, remote access).
• Escalate complex issues to senior IT staff and document resolutions clearly.
• Assist with onboarding/offboarding and asset provisioning.

Skills

Level 1/2 support

Windows

Microsoft 365

Active Directory

Microsoft Entra ID

IT service management

Ticketing systems

Communication

Prioritization

Independence

Education

Associate/Bachelor in IT

Tools

Windows OS

Microsoft 365

Outlook/Teams/Office

Active Directory

Microsoft Entra ID

Intune/Autopilot

Job description

Ledgent Technology is seeking an IT Support Specialist for immediate 1–2 month coverage in Orange, CA. On-site role with a rate of USD28–USD33 per hour on a W2 arrangement.

You will provide Level 1/2 technical support, manage Microsoft 365 services, and handle Active Directory tasks. Responsibilities include assisting with onboarding/offboarding, documenting incidents, and supporting Windows/macOS workstations along with basic networking.