Customer Service & IT Support Specialist (W2 Contract-to-Hire)

Ledgent Technology; Chino Hills (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Ledgent Technology in Chino Hills, California is hiring a Customer Service/IT Support representative for a contract-to-hire role on a W2 basis. The position offers an hourly rate of up to USD 21 and requires about 1 year of customer service/tech support experience, with heavy customer service and basic product troubleshooting.

The role involves handling calls, emails, and chats, guiding customers through troubleshooting, warranty, and RMA processes, and using Salesforce to capture sales

Qualifications

• 1 year of strong customer service/tech support experience, ideally in a call center.
• Basic product troubleshooting experience and electronics knowledge.
• Strong written and verbal communication.
• Call center environment experience preferred.

Responsibilities

• Represent company via phone, email, and chat for specified customer types within the call center.
• Respond to prospective customers with product information and sales opportunities.
• Assist end users with basic product troubleshooting and warranty/RMA processes.
• Capture customer information and troubleshoot steps for warranty returns or exchanges.
• Assist customers with purchases or sales opportunities using Salesforce.
• Listen to understand needs and isolate actions for enterprise accounts.

Skills

Customer service

Technical support

Call center experience

Written and verbal communication

Bilingual (Spanish or French) a plus

Education

HS Degree

BA in Computer Science / Information Technology

Tools

SalesForce

Job description

Ledgent Technology in Chino Hills, California is hiring a Customer Service/IT Support representative for a contract-to-hire role on a W2 basis. The position offers an hourly rate of up to USD 21 and requires about 1 year of customer service/tech support experience, with heavy customer service and basic product troubleshooting.

The role involves handling calls, emails, and chats, guiding customers through troubleshooting, warranty, and RMA processes, and using Salesforce to capture sales