IT Support Services Technician III

Ledgent Technology; Carlsbad (CA); On-site; USD 44,000 - 48,000; Full time

Job summary

Ledgent Technology in Carlsbad is seeking a skilled IT Help Desk/Desktop Support professional for a 3-month, 100% onsite contract. The role runs from October 1st through year-end with hourly pay between $32 and $35.

The ideal candidate will handle Level II/III troubleshooting, activities across Active Directory, Office 365, and Okta, and provide VIP support in a fast-paced environment. Onsite work in Carlsbad requires strong customer service, excellent communication, and the ability to manage

Qualifications

• 5+ years in IT Help Desk, Desktop Support, or End User Support.
• Strong Level II/III troubleshooting and escalation experience.
• Experience with Active Directory, Office 365, and Okta administration.
• Proficient Windows, Mac, mobile device, and conference room/AV support.
• Executive/VIP support experience.

Skills

Help Desk/Desktop Support

Troubleshooting/ Escalation

Active Directory

Office 365

Okta administration

Windows/Mac/AV support

VIP support

Tools

CRM

Power BI

Job description

Salary: USD32 - USD35 per hour

No C2C or 3rd Party Candidates will be considered

This is a 3 month contract from October 1st through the end of the year; 100% onsite in Carlsbad

Target pay is $32-$35 per hour

Top Skills Needed:

• 5+ years of IT Help Desk, Desktop Support, or End User Support experience (JD prefers 8+ years).
• Strong Level II/III troubleshooting and escalation support experience.
• Active Directory, Office 365, and Okta administration experience
• Windows, Mac, mobile device support, and conference room/AV support experience.
• Executive/VIP support experience with excellent customer service skills.

Nice to Have:

• Healthcare or HIPAA environment experience
• CRM and/or Power BI exposure
• Experience mentoring junior technicians or serving as an escalation resource