Onsite IT Support Technician

Sterling Labs; Des Plaines (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Sterling Labs in Des Plaines, Illinois is looking for an IT Support Specialist to manage day-to-day technology needs of the staff. This entry-level position requires setting up new users and providing hardware and software support.

The ideal candidate should have an associate degree in IT or a related field, with relevant certifications being a plus. Responsibilities include workstation setup, troubleshooting issues, and maintaining accurate IT records. Strong communication skills and a customer-service mindset are essential for supporting non-technical staff.

Qualifications

• 1–2 years of experience in a help desk or IT support role; internship is a plus.
• Proficient in troubleshooting hardware and software issues.
• Ability to train staff on technical issues.

Responsibilities

• Set up and configure workstations and peripheral devices.
• Provide day-to-day technical support for staff.
• Maintain accurate records of IT equipment.

Skills

Troubleshooting

Windows setup

Mac setup

Microsoft 365

Customer service

Education

Associate degree in Information Technology or related field

Tools

CompTIA A+

CompTIA IT Fundamentals

Job description

Sterling Labs in Des Plaines, Illinois is looking for an IT Support Specialist to manage day-to-day technology needs of the staff. This entry-level position requires setting up new users and providing hardware and software support.

The ideal candidate should have an associate degree in IT or a related field, with relevant certifications being a plus. Responsibilities include workstation setup, troubleshooting issues, and maintaining accurate IT records. Strong communication skills and a customer-service mindset are essential for supporting non-technical staff.