Field IT Support Technician: Onsite & Network Helpdesk

Jobtailor; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking a Help Desk Level II technician in Chicago to provide on-site and remote support for Windows, Mac OS, and related hardware. You will manage tickets, document procedures, and ensure uptime during outages while coordinating with vendors and internal teams.

Responsibilities include configuring devices, image deployment, user training, and maintaining inventory. Weekend or off-hours work may be required to support outages and campus events.

Qualifications

• 1 to 3 years of Windows and/or Mac OS hardware and software support experience
• 1 to 3 years of help desk experience in a medium to large-scale environment
• MCP, CCT, A+, Net+, or ACTC certification preferred
• Associate degree in Information Technology or related field preferred
• Ability to document and adhere to established technical procedures and best practices
• Experience managing workload with a ticketing system, including service orders and account information gathering

Responsibilities

• Provide exceptional service to customers
• Respond promptly to emergency outages
• Maintain a schedule for onsite customer appointments within a 24-48 hour SLA
• Configure, install, and support laptops, desktops, monitors, keyboards, printers, and other hardware
• Support Windows, Mac OS, and potentially Linux systems
• Manage help desk tickets and update escalation tickets
• Maintain equipment inventory and notify stakeholders when supplies need replenishment
• Coordinate client activities such as move-in, conferences, and special events

Skills

Help Desk Level II Support

Windows Support

Mac OS Support

Network Troubleshooting

Active Directory

Office 365 Support

Education

Associate degree in Information Technology or closely related field

Tools

ServiceNow

Office 365

SharePoint Online

Google G-Suite

Zoom

LiveOps

MindJet MindManager

Evernote

Adobe Applications

Job description

Jobtailor is seeking a Help Desk Level II technician in Chicago to provide on-site and remote support for Windows, Mac OS, and related hardware. You will manage tickets, document procedures, and ensure uptime during outages while coordinating with vendors and internal teams.

Responsibilities include configuring devices, image deployment, user training, and maintaining inventory. Weekend or off-hours work may be required to support outages and campus events.