Onsite IT Support Tech - Windows, Networking & Devices

Info Origin Inc; Virginia (MN); On-site; USD 69,000 - 76,000; Full time

Job summary

Puller Veterans Care Center (PVCC) in Warrenton, VA is seeking a Technical Support Analyst to provide hands‑on IT support for ~200 devices and occasional remote site assistance. You will install, configure, and troubleshoot desktops, laptops, printers, and mobile devices, while supporting M365/O365, email, calendars, and user accounts.

Ideal candidates have strong Windows/M365 experience, networking basics, IT security awareness, and excellent communication and documentation skills.

Qualifications

• Strong experience with Windows OS, Microsoft 365/O365, desktop support, hardware/software troubleshooting, and IT assets.
• Working knowledge of networking and IT security.
• Strong troubleshooting, problem‑solving, communication, organization, and customer service skills.
• Ability to create clear technical documentation.
• Reliable transportation and clean driving record for occasional travel to satellite offices.
• Ability to lift up to 50 lbs. and perform hands‑on physical IT support activities.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, scanners, and other IT assets.
• Support Microsoft 365/O365, Microsoft Edge, Google Chrome, email, PST files, calendars, and distribution lists.
• Configure and troubleshoot Android and Apple mobile devices.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, routers, switches, and wireless access points.
• Support desktop hardware, software, applications, mobile devices, and telephone systems.
• Monitor network/system performance and resolve infrastructure issues.
• Manage IT inventory, ticketing, reporting, and end‑user support activities.
• Identify and report security vulnerabilities and incidents.
• Maintain technical documentation, procedures, and training materials.
• Provide professional, customer‑focused support and work effectively with IT teams and vendors.

Skills

Windows OS

Microsoft 365/O365

Desktop support

IT assets

Networking

IT security

Troubleshooting

Documentation

Communication

Customer service

Travel readiness

Physical lifting

Tools

Ticketing systems

Remote/field support

Job description

Puller Veterans Care Center (PVCC) in Warrenton, VA is seeking a Technical Support Analyst to provide hands‑on IT support for ~200 devices and occasional remote site assistance. You will install, configure, and troubleshoot desktops, laptops, printers, and mobile devices, while supporting M365/O365, email, calendars, and user accounts.

Ideal candidates have strong Windows/M365 experience, networking basics, IT security awareness, and excellent communication and documentation skills.