Technical Support Analyst-Warrenton VA-Onsite

Info Origin Inc; Virginia (MN); On-site; USD 69,000 - 76,000; Full time

Job summary

Puller Veterans Care Center (PVCC) in Warrenton, VA is seeking a Technical Support Analyst to provide hands‑on IT support for ~200 devices and occasional remote site assistance. You will install, configure, and troubleshoot desktops, laptops, printers, and mobile devices, while supporting M365/O365, email, calendars, and user accounts.

Ideal candidates have strong Windows/M365 experience, networking basics, IT security awareness, and excellent communication and documentation skills.

Qualifications

• Strong experience with Windows OS, Microsoft 365/O365, desktop support, hardware/software troubleshooting, and IT assets.
• Working knowledge of networking and IT security.
• Strong troubleshooting, problem‑solving, communication, organization, and customer service skills.
• Ability to create clear technical documentation.
• Reliable transportation and clean driving record for occasional travel to satellite offices.
• Ability to lift up to 50 lbs. and perform hands‑on physical IT support activities.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, scanners, and other IT assets.
• Support Microsoft 365/O365, Microsoft Edge, Google Chrome, email, PST files, calendars, and distribution lists.
• Configure and troubleshoot Android and Apple mobile devices.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, routers, switches, and wireless access points.
• Support desktop hardware, software, applications, mobile devices, and telephone systems.
• Monitor network/system performance and resolve infrastructure issues.
• Manage IT inventory, ticketing, reporting, and end‑user support activities.
• Identify and report security vulnerabilities and incidents.
• Maintain technical documentation, procedures, and training materials.
• Provide professional, customer‑focused support and work effectively with IT teams and vendors.

Skills

Windows OS

Microsoft 365/O365

Desktop support

IT assets

Networking

IT security

Troubleshooting

Documentation

Communication

Customer service

Travel readiness

Physical lifting

Tools

Ticketing systems

Remote/field support

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Analyst-Warrenton VA-Onsite

4 days ago Requisition ID: 2099

Salary Range: $50.00 To $55.00 Hourly

We are seeking a skilled Desktop/Technical Support Technician to provide hands‑on IT support at the Puller Veterans Care Center (PVCC), a medical facility supporting approximately 200 IT devices, including desktops, laptops, printers, phones, and mobile devices. The technician will also provide occasional support to remote Veterans Benefits sites.

Key Responsibilities

Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, scanners, and other IT assets.

Support Microsoft 365/O365, Microsoft Edge, Google Chrome, email, PST files, calendars, and distribution lists.

Configure and troubleshoot Android and Apple mobile devices.

Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, routers, switches, and wireless access points.

Support desktop hardware, software, applications, mobile devices, and telephone systems.

Monitor network/system performance and resolve infrastructure issues.

Manage IT inventory, ticketing, reporting, and end‑user support activities.

Identify and report security vulnerabilities and incidents.

Maintain technical documentation, procedures, and training materials.

Provide professional, customer‑focused support and work effectively with IT teams and vendors.

Required Qualifications

Strong experience with Windows OS, Microsoft 365/O365, desktop support, hardware/software troubleshooting, and IT assets.

Working knowledge of networking and IT security.

Strong troubleshooting, problem‑solving, communication, organization, and customer service skills.

Ability to create clear technical documentation.

Reliable transportation and clean driving record for occasional travel to satellite offices.

Ability to lift up to 50 lbs. and perform hands‑on physical IT support activities.

Preferred

Experience supporting healthcare, government, or enterprise IT environments.

Experience with ticketing systems, IT inventory, and remote/field support.