IT Support Tech I — Desktop & Classroom (Onsite)

Acture Solutions Inc; Hauppauge (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Professional growth

Job summary

Acture Solutions Inc. is seeking a Level I Helpdesk Technician to join our on-site team in Hauppauge, NY. You will be the first line of IT support for teachers, staff, and administrators, handling requests in person, by phone, or via the helpdesk system.

The role requires 1 year of desktop/app support, strong troubleshooting, and CompTIA certification. The position is on-site with typical M–F hours and an opportunity to grow in a people-first environment.

Qualifications

• 1 year of desktop/application support or relevant technical support experience
• Desktop, laptop, and peripheral troubleshooting across multiple OS
• Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
• Active Directory and Google Admin Console user management

Responsibilities

• Install, configure, and support desktops and Chromebooks for end users
• Install, configure, and support peripherals for end users
• Troubleshoot and repair software application problems
• Maintain trouble tickets and document work clearly
• Manage Windows clients and support end users

Skills

Desktop support

OS troubleshooting

Active Directory

Google Admin Console

Helpdesk tickets

Communication

Problem solving

Multitasking

CompTIA Certification

Job description

Acture Solutions Inc. is seeking a Level I Helpdesk Technician to join our on-site team in Hauppauge, NY. You will be the first line of IT support for teachers, staff, and administrators, handling requests in person, by phone, or via the helpdesk system.

The role requires 1 year of desktop/app support, strong troubleshooting, and CompTIA certification. The position is on-site with typical M–F hours and an opportunity to grow in a people-first environment.