Entry-Level IT Helpdesk Technician (Onsite) – Education

Acture Solutions; Hauppauge (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Professional Growth

Job summary

Acture Solutions Inc. is seeking a Level I IT Helpdesk Technician to join our on-site support team in Kings Park, NY. You will be the first point of contact for teachers, staff, and administrators, providing friendly, frontline tech assistance.

Expect to install and support desktops, Chromebooks, printers, and peripherals; manage user accounts; and document issues in trouble tickets. This role requires a steady, service-minded approach and a willingness to learn in a education-focused

Qualifications

• 1 year of desktop/application support
• Troubleshooting Windows/macOS/Chromebook
• Basic networking: TCP/IP, DNS, DHCP, Wi-Fi
• Printer, projector, peripheral setup
• AD and Google Admin Console user management
• Helpdesk ticketing systems
• Clear communication with non-technical users
• Patience for students and teachers
• Strong problem-solving and analytical thinking
• Ability to manage multiple tickets
• Documentation of issues and resolutions
• Willingness to learn new technologies
• Education sector experience a plus
• Residence within hour commute; no visa sponsorship

Responsibilities

• Provide first-line IT support to teachers, staff, and admins.
• Respond in-person, by phone, or via the helpdesk system.
• Install, configure, and support desktops and Chromebooks.
• Configure peripherals and troubleshoot software issues.
• Maintain trouble tickets and document work details.
• Manage Windows clients and support end users.
• Support laptops, Chromebooks, and iPads.
• Troubleshoot user software and peripherals.
• Install various technical equipment.

Skills

Desktop support

Windows/macOS/Chromebook

Active Directory

Google Admin Console

Helpdesk tickets

Clear communication

Patience & empathy

Problem solving

Ticket management

Documentation

Willingness to learn

Education sector experience

CompTIA Certification

Education

CompTIA Certification

Job description

Acture Solutions Inc. is seeking a Level I IT Helpdesk Technician to join our on-site support team in Kings Park, NY. You will be the first point of contact for teachers, staff, and administrators, providing friendly, frontline tech assistance.

Expect to install and support desktops, Chromebooks, printers, and peripherals; manage user accounts; and document issues in trouble tickets. This role requires a steady, service-minded approach and a willingness to learn in a education-focused