Level I Helpdesk Technician

Acture Solutions; Hauppauge (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Professional Growth

Job summary

Acture Solutions Inc. is seeking a Level I IT Helpdesk Technician to join our on-site support team in Kings Park, NY. You will be the first point of contact for teachers, staff, and administrators, providing friendly, frontline tech assistance.

Expect to install and support desktops, Chromebooks, printers, and peripherals; manage user accounts; and document issues in trouble tickets. This role requires a steady, service-minded approach and a willingness to learn in a education-focused

Qualifications

• 1 year of desktop/application support
• Troubleshooting Windows/macOS/Chromebook
• Basic networking: TCP/IP, DNS, DHCP, Wi-Fi
• Printer, projector, peripheral setup
• AD and Google Admin Console user management
• Helpdesk ticketing systems
• Clear communication with non-technical users
• Patience for students and teachers
• Strong problem-solving and analytical thinking
• Ability to manage multiple tickets
• Documentation of issues and resolutions
• Willingness to learn new technologies
• Education sector experience a plus
• Residence within hour commute; no visa sponsorship

Responsibilities

• Provide first-line IT support to teachers, staff, and admins.
• Respond in-person, by phone, or via the helpdesk system.
• Install, configure, and support desktops and Chromebooks.
• Configure peripherals and troubleshoot software issues.
• Maintain trouble tickets and document work details.
• Manage Windows clients and support end users.
• Support laptops, Chromebooks, and iPads.
• Troubleshoot user software and peripherals.
• Install various technical equipment.

Skills

Desktop support

Windows/macOS/Chromebook

Active Directory

Google Admin Console

Helpdesk tickets

Clear communication

Patience & empathy

Problem solving

Ticket management

Documentation

Willingness to learn

Education sector experience

CompTIA Certification

Education

CompTIA Certification

Job description

Job Title

Level I Helpdesk Technician

Location

Kings Park, NY Onsite Full time

Schedule

Full-time, Monday–Friday, 8:00 a.m.–4:00 p.m. ET

Launch Your IT Career in a Role That Matters

Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment.

What You’ll Do

As an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Onsite Services Director and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include:

• Install, configure, and support desktops and chromebooks for end users.
• Install, configure, and support peripherals for end users.
• Troubleshoot and repair software application problems.
• Maintain trouble tickets and provide detailed documentation of all work.
• Manage and maintain windows clients and support end users.
• Manage and maintain laptops, chromebooks, and iPads.
• Troubleshoot user software and peripheral device problems.
• Installation of various technical equipment.

What You Bring

• 1 year of desktop/application support or relevant technical support experience
• Desktop and laptop troubleshooting (Windows, macOS, Chromebook)
• Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Printer, projector, and peripheral device setup and support
• User account management via Active Directory and Google Admin Console
• Helpdesk ticketing systems
• Clear verbal and written communication with non-technical users
• Patience and empathy, especially when assisting students and teachers
• Strong problem-solving and analytical thinking
• Ability to prioritize and manage multiple open tickets simultaneously
• Attention to detail when documenting issues and resolutions
• Willingness to learn and adapt to new technologies
• Experience supporting the education sector is a plus
• CompTIA Certification required
• Applicants must currently reside within an hour commute of job posting location. Relocation will not be considered.
• This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List. Acture Solutions continues to expand its platform through strategic growth initiatives, including the addition of Artilus Inc. This expansion strengthens our capabilities across managed services and cybersecurity, allowing us to better support clients while creating new opportunities for collaboration, innovation, and career growth across the organization. At Acture Solutions, we don’t just support IT—we support people. We prioritize a “people first” culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference.

What We Offer

• Competitive salary: $40,000–$44,000 annually (commensurate with experience)
• Medical, Dental, Vision, and Life Insurance
• Retirement Plan
• Generous Paid Time Off
• Opportunities for professional growth and skill development

Ready to Get Started?

We are looking for passionate individuals with a strong sense of teamwork, expertise, and dedication to provide the best possible service to education. A valid drivers license and fingerprinting check are required.