Onsite IT Support Specialist - Windows/macOS/Linux & 365

JCW Group; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading investment management firm is seeking an Onsite IT Support Specialist to support its NYC team. You will act as the first point of contact for IT support, providing hands-on assistance for devices across various operating systems including Windows, macOS, and Linux. This role demands strong troubleshooting skills and experience with Microsoft 365 administration. Join this firm to ensure employees work securely and productively in both onsite and remote environments.

Qualifications

• 3+ years of hands-on desktop or IT support experience in a corporate environment.
• Strong expertise supporting Windows 10/11 with working knowledge of macOS and Linux.
• Experience with Microsoft 365 administration, MDM tools, and ticketing systems.

Responsibilities

• Provide hands-on support for laptops, desktops, mobile devices, and peripherals across various OS.
• Act as the primary contact for technical issues and troubleshoot problems.
• Manage user accounts and Microsoft 365 services.
• Support AV systems and maintain documentation and security standards.

Skills

Desktop support

Windows 10/11 support

macOS support

Linux support

Microsoft 365 administration

Customer-facing communication

Troubleshooting skills

Tools

Microsoft 365

MDM tools (Intune)

Ticketing systems

Job description

A leading investment management firm is seeking an Onsite IT Support Specialist to support its NYC team. You will act as the first point of contact for IT support, providing hands-on assistance for devices across various operating systems including Windows, macOS, and Linux. This role demands strong troubleshooting skills and experience with Microsoft 365 administration. Join this firm to ensure employees work securely and productively in both onsite and remote environments.