Information Technology Support Specialist

JCW Group; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading investment management firm is seeking an Onsite IT Support Specialist to support its NYC team. You will act as the first point of contact for IT support, providing hands-on assistance for devices across various operating systems including Windows, macOS, and Linux. This role demands strong troubleshooting skills and experience with Microsoft 365 administration. Join this firm to ensure employees work securely and productively in both onsite and remote environments.

Qualifications

• 3+ years of hands-on desktop or IT support experience in a corporate environment.
• Strong expertise supporting Windows 10/11 with working knowledge of macOS and Linux.
• Experience with Microsoft 365 administration, MDM tools, and ticketing systems.

Responsibilities

• Provide hands-on support for laptops, desktops, mobile devices, and peripherals across various OS.
• Act as the primary contact for technical issues and troubleshoot problems.
• Manage user accounts and Microsoft 365 services.
• Support AV systems and maintain documentation and security standards.

Skills

Desktop support

Windows 10/11 support

macOS support

Linux support

Microsoft 365 administration

Customer-facing communication

Troubleshooting skills

Tools

Microsoft 365

MDM tools (Intune)

Ticketing systems

Job description

JCW Group has partnered with a leading investment management firm to support the growth of its internal technology operations. They are seeking an Onsite IT Support Specialist to join their team in NYC. In this role, you will serve as the first point of contact for IT support, ensuring employees can work productively and securely across onsite and remote environments.

Responsibilities

• Provide hands‑on support for laptops, desktops, mobile devices, and peripherals across Windows, macOS, and Linux environments
• Act as the primary contact for technical issues, troubleshooting hardware, software, access, and connectivity problems
• Manage user accounts and Microsoft 365 services, including Active Directory, Entra ID, Exchange Online, and Teams
• Support meeting rooms, AV systems, and endpoint lifecycle management while maintaining documentation and security standards

Requirements

• 3+ years of hands‑on desktop or IT support experience in a corporate environment
• Strong expertise supporting Windows 10/11, with working knowledge of macOS and Linux
• Experience with Microsoft 365 administration, MDM tools (e.g., Intune), and ticketing systems
• Solid troubleshooting skills, customer-facing communication, and ability to prioritize in a fast‑paced setting

If this sounds like you, feel free to reach out!