Onsite IT Support Specialist: Windows & End-User Expert

Johnson Screens; New Brighton, Northern (MN, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with 5% match

HSA

Tuition Reimbursement

Employee Assistance Program

Job summary

Johnson Screens in New Brighton, MN is seeking an IT Client Support Specialist to deliver Tier 1 and Tier 2 end-user support across office and manufacturing environments. The role requires hands-on administration of user accounts, devices, and access, with a focus on reliability and security.

You will work Monday–Friday, 8:00 AM–5:00 PM on site, with occasional after-hours support as needed. The position offers a competitive base salary and a comprehensive benefits package.

Qualifications

• Associate degree or equivalent education/experience in IT.
• Experience with Windows, Microsoft 365, AD, Entra ID, endpoint devices, and printers.
• Experience with user accounts, software deployment, device provisioning, inventory, and troubleshooting.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and travel occasionally.

Responsibilities

• Provide Tier 1 and Tier 2 support for Windows desktops, laptops, and mobile devices.
• Administer user accounts, security groups, access requests, password resets in AD/Entra ID and M365.
• Coordinate onboarding/offboarding, device deployment, asset recovery, and inventory management.
• Maintain support documentation and assist IT projects and improvements.
• Travel occasionally to support other locations as needed.

Skills

Customer service

Communication

Organization

Problem-solving

Windows support

Education

Associate degree in Information Technology

Tools

Microsoft 365

Active Directory

Entra ID

Intune

Endpoint management

Job description

Johnson Screens in New Brighton, MN is seeking an IT Client Support Specialist to deliver Tier 1 and Tier 2 end-user support across office and manufacturing environments. The role requires hands-on administration of user accounts, devices, and access, with a focus on reliability and security.

You will work Monday–Friday, 8:00 AM–5:00 PM on site, with occasional after-hours support as needed. The position offers a competitive base salary and a comprehensive benefits package.