Onsite IT Support Specialist – Windows 11 & VPN Pro

Turbine Technologies; Bristow (OK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) savings plan

Employee Stock Purchase Plan (ESPP)

Paid time off

Paid holidays

Tuition reimbursement

Life insurance

Short and long term disability

Job summary

Consolidated Turbine Specialists, LLC (CTS) is seeking an experienced IT Support Specialist to work onsite at their Bristow, OK facility. The role provides front-line IT support for desktop, laptop, mobile devices, printers, and network services in an enterprise environment.

The ideal candidate has 2+ years of related experience, a Bachelor's degree or equivalent, and certifications such as CompTIA A+ or Security+.

Qualifications

• Bachelor's degree with minimum 2 years related experience; or 4 years related experience in lieu of degree.
• Proven hardware and software experience, including Windows 11, Office 365, Adobe products, VPN, Smartphone, and MFPs/printers.
• Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
• Current CompTIA A+ or Security+ certification, and/or ITIL v4 preferred.

Responsibilities

• Provide front-line onsite and remote technical support to identified locations, including troubleshooting hardware, software, phones, mobile devices, VPN, printers, and network connectivity.
• Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment.
• Coordinate, troubleshoot and resolve incoming tickets, phone calls and walk-up requests.
• Ensure priority support to senior leadership, including deadline driven or after-hours support as needed.
• Utilize IT Service Desk ticketing system to open, close, resolve, escalate, and track user requests.
• Monitor queue and assign tickets to the appropriate IT staff or vendors.
• Manage user accounts, shared resources, and group memberships.

Skills

SQL reports

Computer skills

Confidential information handling

Communication skills

Learning agility

Reading and following instructions

Adaptability

Continuous learning

Education

Bachelor's degree

CompTIA A+ or Security+

ITIL v4

Tools

Windows 11

Office 365

Adobe products

VPN

Printers / MFPs

Job description

Consolidated Turbine Specialists, LLC (CTS) is seeking an experienced IT Support Specialist to work onsite at their Bristow, OK facility. The role provides front-line IT support for desktop, laptop, mobile devices, printers, and network services in an enterprise environment.

The ideal candidate has 2+ years of related experience, a Bachelor's degree or equivalent, and certifications such as CompTIA A+ or Security+.