IT Support Specialist II

Kratos Defense & Security Solutions, Inc.; Bristow (OK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Life and disability insurance

401(k) savings plan

Employee Stock Purchase Plan (ESPP)

Paid Time Off (PTO)

Holidays

Education reimbursement

Job summary

Consolidated Turbine Specialists, LLC (CTS), a Kratos' company, is seeking an experienced IT Support Specialist to work onsite at their Bristow, OK facility. The IT team provides frontline support for desktops, laptops, mobile devices, printers, and network services.

You will configure Windows 11, manage tickets, and assist senior leadership with timely, secure IT solutions. Candidates should have 2+ years of IT support experience and relevant certifications; relocation not specified.

Qualifications

• Bachelor’s degree or 4+ years related experience.
• Proven hardware and software experience including Windows 11, Office 365, VPN, printers.
• CompTIA A+ or Security+ or ITLv4 certification preferred.
• Ability to work onsite at Bristow, OK.

Responsibilities

• Provide front-line onsite and remote IT support.
• Configure and maintain Windows 11 desktops in an enterprise environment.
• Coordinate, troubleshoot and resolve incoming tickets and requests.
• Ensure priority support for senior leadership, including after-hours as needed.
• Utilize the ticketing system to track and close requests.
• Manage user accounts and access permissions.
• Escalate issues to IT staff or vendors when needed.

Skills

SQL reports

Communication skills

Confidential information handling

Fast-paced environment

Adaptability

Education

Bachelor’s degree

4+ years related experience / certifications in lieu

Tools

Windows 11

Office 365

Adobe products

VPN

Smartphone

MFPs/printers

Job description

Consolidated Turbine Specialists, LLC (CTS), a Kratos' company, is seeking an experienced IT Support Specialist to work onsite at their Bristow, OK facility.

Kratos Defense & Security Solutions, Inc. (NASDAQ:KTOS) develops and fields transformative, affordable technology, platforms, and systems for United States National Security related customers, allies, and commercial enterprises.

At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers. We proactively build trusted relationships with our peers, partners and customers, and take ownership for our actions—always striving to do the right thing.

Kratos offers medical, dental, vision, life, short and long term disability insurance, 401(k) savings plan, Employee Stock Purchase Plan (ESPP), paid time off, paid holidays, tuition reimbursement, and more.

GENERAL JOB SUMMARY:
The IT Support Specialist provides support services to employees and contractors in local and/or remote access locations, helping resolve technical problems and information technology issues involving desktop, laptop, mobile devices, printers, and network services.

ESSENTIAL JOB FUNCTIONS:

• Provide front-line onsite and remote technical support to identified locations, including troubleshooting hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
• Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment.
• Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.
• Ensures priority support to senior leadership, including deadline driven or after-hours support as needed.
• Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues.
• Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
• Monitor queue regularly and dispense tickets to the applicable department or resource.
• Resolve assigned tickets, and coordinates escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside scope of assigned role.
• Manage user accounts, shared resources, and group memberships.
• May support multiple segments within the organization and builds on technical knowledge in those sectors.
• May provide access and connectivity support to external customers as needed.
• Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
• Supports and maintains open, professional, and effective relationships with leadership, user community, and peers.
• Onsite resource for other departments within IT, and assists with team maintenance and deployment efforts, including occasional after-hours support.
• Configure, deploy, upgrade, wipe, and repurpose mobile devices to established procedures.
• Maintains site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY:
This position does not have supervisory responsibilities.

Experience and Skills

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to write and maintain SQL reports preferred.
• Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills.
• Maintain sensitive and confidential information as required by company and government requirements.
• Communicate and interact effectively with peers, supervisors, and public, including maintaining respect for others, and following company policies.
• Have a willingness and ability to learn and utilize company technology for company required purposes, including, for example training, reviewing, and signing policies and procedures, benefits enrollment, and changes, and more.
• Ability to read, understand, and follow instructions.
• Ability to work in a fast paced environment.
• Ability to maintain knowledge, skills, and abilities as it pertains to your job.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree and minimum of 2 years of related experience; or applicable certifications with a minimum of 4 years of related experience in lieu of degree.
• Proven hardware and software experience, including Microsoft Windows 11, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the-box, and proprietary software, and MFP’s/printers.
• Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
• Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

• Office/Work Station/Shop Floor environments
• Ability to stand and sit for long periods of time.
• Ability to perform repetitive motion (keyboarding, mouse, phones).
• Ability to lift up to 10 lbs.

TRAVEL:
Domestic and international travel to other CTS sites as needed.

• Life/ADD & Short/Long Term Disability Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Paid Time-Off (PTO)
• Holidays
• Education Reimbursement

Kratos Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Pay Transparency

The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Applicant Privacy Notice

For applicants in the EU and California residents, please review our privacy notice.