On-Site IT Field Technician - Hardware Support

Gr8ttek, LLC; Wichita (KS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team in Wichita, Kansas. This position involves providing hardware-focused support, performing troubleshooting and repair activities for client products.

The ideal candidate will have technical school certification, excellent customer service skills, and the ability to lift up to 50 lbs. The role requires a valid driver’s license and personal transportation.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.

Skills

Customer service skills

Analytical skills

Communication skills

Troubleshooting skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team in Wichita, Kansas. This position involves providing hardware-focused support, performing troubleshooting and repair activities for client products.

The ideal candidate will have technical school certification, excellent customer service skills, and the ability to lift up to 50 lbs. The role requires a valid driver’s license and personal transportation.