Onsite IT Support Specialist — Tier 1-2 & Projects

Addison Group; Chantilly (VA); On-site; USD 75,000 - 80,000; Full time

Job summary

Addison Group in Chantilly, VA is seeking an IT Support Specialist I to provide end-user desktop support both remotely and on-site, handle Tier 1-2 tickets, and participate in technology implementation projects.

The role requires 8+ years of technical experience, a bachelor’s degree, strong customer service, and the ability to work on-call or extended hours as needed; on-site work is required in Chantilly.

Qualifications

• 8+ years of technical experience with hardware and software.
• Bachelor2s degree or equivalent experience.
• Experience in Windows and virtualized environments.
• Ability to use an ITSM system for change and incident management.
• Microsoft training and related certifications are a plus.
• Strong interpersonal, organizational and customer service skills.
• Ability to work flexible/extended hours or on-call.
• Able to work independently and with remote team members.

Responsibilities

• Create, review and triage Tier 1-2 tickets promptly.
• Work on projects implementing new technology tools.
• Provide end-user desktop support remotely or in person.
• Communicate effectively with users and update ticket status.
• Install and configure computers, monitors and printers.
• Assist with server upgrades, updates, patches and deployments.
• Document processes and system diagrams.
• Coordinate with vendors for software and firmware upgrades.
• Mentor junior team members and share best practices.
• Participate in team meetings and provide status updates.
• Identify issues requiring escalation and route appropriately.

Skills

Desktop support

Ticketing systems

Customer service

Remote support

IT projects

Education

Bachelore2s degree

Tools

ITSM

Windows virtualization

Job description

Addison Group in Chantilly, VA is seeking an IT Support Specialist I to provide end-user desktop support both remotely and on-site, handle Tier 1-2 tickets, and participate in technology implementation projects.

The role requires 8+ years of technical experience, a bachelor’s degree, strong customer service, and the ability to work on-call or extended hours as needed; on-site work is required in Chantilly.