IT Support Specialist (onsite in Chantilly, VA)

Addison Group; Chantilly (VA); On-site; USD 75,000 - 80,000; Full time

Job summary

Addison Group in Chantilly, VA is seeking an IT Support Specialist I to provide end-user desktop support both remotely and on-site, handle Tier 1-2 tickets, and participate in technology implementation projects.

The role requires 8+ years of technical experience, a bachelor’s degree, strong customer service, and the ability to work on-call or extended hours as needed; on-site work is required in Chantilly.

Qualifications

• 8+ years of technical experience with hardware and software.
• Bachelor2s degree or equivalent experience.
• Experience in Windows and virtualized environments.
• Ability to use an ITSM system for change and incident management.
• Microsoft training and related certifications are a plus.
• Strong interpersonal, organizational and customer service skills.
• Ability to work flexible/extended hours or on-call.
• Able to work independently and with remote team members.

Responsibilities

• Create, review and triage Tier 1-2 tickets promptly.
• Work on projects implementing new technology tools.
• Provide end-user desktop support remotely or in person.
• Communicate effectively with users and update ticket status.
• Install and configure computers, monitors and printers.
• Assist with server upgrades, updates, patches and deployments.
• Document processes and system diagrams.
• Coordinate with vendors for software and firmware upgrades.
• Mentor junior team members and share best practices.
• Participate in team meetings and provide status updates.
• Identify issues requiring escalation and route appropriately.

Skills

Desktop support

Ticketing systems

Customer service

Remote support

IT projects

Education

Bachelore2s degree

Tools

ITSM

Windows virtualization

Job description

Position: IT Support Specialist

Location: Chantilly, VA (onsite)

Work Schedule: Monday MDay Friday (5 Days on Site)

Assignment Type: Direct Hire

Salary Range: $75k - $80k

Benefits: This position may be eligible for medical, dental, vision, and 401(k).

Work Authorization: Must be authorized to work in the United States. Position is not eligible for sponsorship.

Our client is seeking an IT Support Specialist I position on the Technology Team in Chantilly, VA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.

Key Duties

• Create, review and triage support Tier (1-2) tickets on a timely basis
• Project work related to the implementation of new technology tools.
• Provide end-user desktop support via remote support tools or in person visits
• Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
• Install and configure new computers, monitors, and printers.
• Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
• Create clear, concise process and system diagrams and other supporting documentation
• Coordinate with vendors to execute software and firmware upgrades
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
• Assist with other projects and tasks as required
• Identify issues requiring escalated support and route to the appropriate team or leadership.
• Identify recurring or unique issues, develop solutions, and verify successful implementation.
• Document and/or update documentation for identified issues, solutions, and procedures.
• Train and/or mentor junior team members. Share knowledge and best practices.
• Actively participate in team meetings and feedback sessions.

Qualification Requirements

Education And Experience

• 8 + years of technical experience working with hardware/software
• Bachelor’s degree or equivalent Experience
• Experience working in windows and virtualized environments
• Ability to utilize an ITSM system for change and incident management
• Microsoft training and related certifications are a plus
• Strong interpersonal, organizational and customer service skills
• Ability to work flexible/extended hours when requested or participate in an on-call schedule
• Able to work both independently and effectively with remote team members as necessary

Physical Demands

• Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
• Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
• Lifting and transporting of moderately heavy objects (40 lbs).
• Drive to locations to assist users or deploy systems as needed

Work Environment

• Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.
• Noise level in the office work environment is normal.

Demonstrates Safety 1st

• Assess work environment for possible hazards and makes sure training is adequate to the task.
• Has proper personal protective equipment and tools, uses them appropriately for the given task.
• Speaks up if seeing an unsafe act
• Identifies and turns in near miss reports
• Asks for help, when needed, to perform tasks safely.
• Considers if there is a safer way to perform work and communicates.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.