Onsite IT Support Specialist | Smyrna, TN

Project Worldwide; Smyrna (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Project Worldwide in Smyrna, TN is seeking an IT Support Specialist who will provide first through third level technical assistance across desktops, laptops, mobile devices, and collaboration tools. You will respond to incidents via ServiceNow, perform hardware and software troubleshooting, and assist with security updates and AV management.

The role requires an associate or bachelor’s degree in IT or related field (or equivalent), 2+ years of IT support experience, and strong communication

Qualifications

• Strong analytical, decision-making, and troubleshooting skills.
• Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong interpersonal skills and attention to detail.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines under pressure.

Responsibilities

• Responds to incidents via ServiceNow, ensuring timely resolution or escalation of technical issues.
• Provides support for desktops, laptops, mobile devices, and associated peripherals.
• Troubleshoots and resolves hardware, software, and connectivity issues; escalates when necessary.
• Installs, configures, and maintains desktop/laptop hardware, software, and virtual machines.
• Instructs users on the use of supported equipment and software.
• Addresses system security concerns, including antivirus, malware, and software updates.
• Supports and maintains voice and audio-visual communication systems.

Job description

Project Worldwide in Smyrna, TN is seeking an IT Support Specialist who will provide first through third level technical assistance across desktops, laptops, mobile devices, and collaboration tools. You will respond to incidents via ServiceNow, perform hardware and software troubleshooting, and assist with security updates and AV management.

The role requires an associate or bachelor’s degree in IT or related field (or equivalent), 2+ years of IT support experience, and strong communication