Information Technology Support Analyst

Jones Grove IT Recruiting; Greensboro, Winston-Salem, High Point (NC, NC, NC); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Jones Grove is seeking an IT Support Analyst to serve as the primary onsite resource at the Winston-Salem facility. You will handle end-user support, Windows environments, AD/M365, and basic network issues while interacting with manufacturing staff.

You’ll join a broader IT team but work independently, own tasks, document procedures, and participate in cross-location projects as the company expands.

Qualifications

• Three or more years of experience in desktop support or IT operations.
• Hands-on experience supporting Windows devices, printers, mobile devices, and end users.
• Knowledge of Active Directory, Microsoft 365, Exchange, Teams, and cloud authentication.
• Networking fundamentals including switches, firewalls, TCP/IP, and connectivity troubleshooting.
• Ability to investigate problems independently and escalate when needed.
• Strong communication and ability to work with employees at different technical levels.
• Willingness to work in office and manufacturing/warehouse areas.

Responsabilités

• Provide onsite support for desktops, laptops, printers, phones, scanners, handheld devices, and other workplace technology.
• Manage user accounts, access, and authentication through Active Directory and Microsoft cloud platforms.
• Support Microsoft 365, Exchange, Teams, and related collaboration tools.
• Troubleshoot local network, connectivity, switch, firewall, and device issues.
• Support warehouse and manufacturing employees with the technology used in daily operations.
• Learn and support business systems such as SAP Business One and warehouse management software.
• Coordinate with corporate IT on larger infrastructure issues and technical projects.
• Help bring additional company locations onto the corporate network and domain.
• Track IT equipment and maintain accurate asset information.
• Document processes and help employees follow established IT procedures.
• Provide occasional after-hours support when business operations require it.
• Travel periodically to other company locations.

Connaissances

Desktop support

Active Directory

Microsoft 365

Network troubleshooting

End-user support

Communication

Independent worker

Outils

SAP Business One

VOIP systems

Description du poste

We are searching for an IT Support Analyst for a growing manufacturing company in the Winston-Salem, NC area.

This person will be the primary onsite IT resource for the facility. The role combines end-user support, Microsoft administration, basic network troubleshooting, warehouse technology, and local project support.

This is a great opportunity for someone who enjoys solving different types of technical problems and wants more ownership than a traditional help desk role provides. You will have support from the broader IT team, but you must be comfortable working independently and taking responsibility for the technology needs of the site.

What You’ll Do

• Provide onsite support for desktops, laptops, printers, phones, scanners, handheld devices, and other workplace technology
• Manage user accounts, access, and authentication through Active Directory and Microsoft cloud platforms
• Support Microsoft 365, Exchange, Teams, and related collaboration tools
• Troubleshoot local network, connectivity, switch, firewall, and device issues
• Support warehouse and manufacturing employees with the technology used in daily operations
• Learn and support business systems such as SAP Business One and warehouse management software
• Coordinate with corporate IT on larger infrastructure issues and technical projects
• Help bring additional company locations onto the corporate network and domain
• Track IT equipment and maintain accurate asset information
• Document processes and help employees follow established IT procedures
• Provide occasional after-hours support when business operations require it
• Travel periodically to other company locations

What We’re Looking For

• Three or more years of experience in desktop support, IT operations, systems support, or a similar position
• Hands-on experience supporting Windows computers, printers, mobile devices, and end users
• Working knowledge of Active Directory, Microsoft 365, Exchange, Teams, and cloud-based authentication
• Understanding of networking fundamentals, including switches, firewalls, TCP/IP, and connectivity troubleshooting
• Ability to investigate problems independently and determine when an issue should be escalated
• Strong communication skills and the ability to work with employees at different technical levels
• Comfortable working in both office and manufacturing or warehouse areas
• Willingness to learn new applications, processes, and technologies
• Dependable, organized, and able to manage competing priorities without constant supervision

Preferred Experience

• Manufacturing, warehouse, logistics, or distribution-center IT support
• SAP Business One or another ERP platform
• Warehouse management systems
• Shopify, Salesforce, or other business applications
• VOIP phone systems
• IT asset management
• Supporting multiple locations
• Coordinating with remote or international technology teams

About Jones Grove

Jones Grove is a people-first IT recruiting partner based in Charlotte with a trusted national reach. We help companies hire with clarity, delivering IT talent that’s technically sharp, personally vetted, and built to last.

Our approach blends industry insight with steady communication and a clear process. We cut through the noise, focus on long-term fit, and show up every step of the way.

We are an equal opportunity employer and value diversity at every level of the hiring process. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status