On‑Site IT Support Specialist — Lab & Manufacturing

JCW Group; Indianapolis (IN); Vor Ort; USD 60.000 - 90.000; Teilzeit

Zusammenfassung

JCW Group is seeking IT Tech Support for the Indianapolis lab to deliver hands-on support for end-user devices and site infrastructure in a regulated manufacturing and lab setting. On-site role focused on rapid issue resolution and lifecycle management.

The candidate will handle deskside support, asset management, and project‑level tasks in a 250+ user environment, adhering to ITIL/SOP documentation standards. Indiana facility; contract position.

Qualifikationen

• Bachelor’s degree or equivalent experience in IT or related field.
• 5+ years IT experience supporting end‑user technologies and infrastructure for 250+ users.
• Experience with R&D and lab environments.
• Hands‑on experience with end‑user devices, basic networking, wireless tech, video conferencing, digital security, asset/lifecycle management, and incident management tools such as ServiceNow.

Aufgaben

• Provide deskside and end‑user support for PCs, laptops, printers, iDevices, Windows 11, Office 365, Teams, and telephony.
• Manage local IT assets, incidents, requests, changes using ServiceNow and maintain documentation.
• Deliver last‑mile support for site network equipment, cabling, server rooms, and lab IT infrastructure.
• Execute tasks for local IT infrastructure projects, lifecycle management, and equipment procurement with SOP documentation.

Kenntnisse

End-user devices

Basic networking

Basic wireless technologies

Video conferencing systems

Digital security

Asset and lifecycle management

Incident management tools (ServiceNow)

Ausbildung

Bachelor’s degree in IT or related field

Tools

ServiceNow

Jobbeschreibung

JCW Group is seeking IT Tech Support for the Indianapolis lab to deliver hands-on support for end-user devices and site infrastructure in a regulated manufacturing and lab setting. On-site role focused on rapid issue resolution and lifecycle management.

The candidate will handle deskside support, asset management, and project‑level tasks in a 250+ user environment, adhering to ITIL/SOP documentation standards. Indiana facility; contract position.