Onsite IT Support Specialist - Level 2 Help Desk

Toyota Automated Logistics; Indianapolis (IN); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid vacation and holidays

Volunteer time off

Tuition Reimbursement

Professional associations & events

Job summary

Toyota Automated Logistics is seeking a Helpdesk Analyst to provide on-site and Tier 2 support for our headquarters as we move from Carmel to Noblesville, IN. You will image and deploy PCs, configure software, and resolve tickets for internal employees across Windows, macOS/iOS, and Android platforms.

The role emphasizes collaboration, customer service, and proactive problem solving in a fast-paced IT environment with occasional travel and strict security practices.

Qualifications

• BS in IT or Computer Science preferred with up to 2 years of IT Helpdesk experience or AS with up to 4 years of IT Helpdesk experience.
• Collaborative interpersonal skills and ability to adapt.
• Strong client-facing communication and customer service skills.
• Analytical and organizational abilities.
• Experience troubleshooting, configuring, and repairing laptops.
• Experience with Active Directory/Domain Controller.
• Understanding of Group Policies and IT concepts.
• Proficiency in MS Office.
• Basic knowledge of Linux and Apple/iOS.
• Basic knowledge of VPN technologies.

Responsibilities

• Provide remote and on-site desktop support for company users and computers.
• Support Windows 10/11 and mobile devices.
• Administer Office 365 and Active Directory.
• Imaging, deployment and application installation.
• Perform PC and device upgrades and routine maintenance.
• Escalate and manage help desk tickets with the team.
• Assist in IT knowledge base creation and process improvement.
• Assist in inventory management of IT assets.

Skills

Interpersonal skills

Adaptability

Customer service

Analytical thinking

Organizational skills

Troubleshooting laptops

Communication skills

MS Office proficiency

Linux basics

VPN concepts

Imaging/deployment

Education

Bachelor's degree in IT or CS

Associate degree in IT or CS

Tools

Active Directory/Domain Controller

Office 365 Administration

Networking concepts

Apple/iOS & Android familiarity

VPN technologies

Job description

Toyota Automated Logistics is seeking a Helpdesk Analyst to provide on-site and Tier 2 support for our headquarters as we move from Carmel to Noblesville, IN. You will image and deploy PCs, configure software, and resolve tickets for internal employees across Windows, macOS/iOS, and Android platforms.

The role emphasizes collaboration, customer service, and proactive problem solving in a fast-paced IT environment with occasional travel and strict security practices.