Onsite IT Help Desk Analyst - Level 2 Support

Toyota Automated Logistics; Carmel (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Toyota Automated Logistics seeks a Helpdesk Analyst to provide onsite Tier 2 support for employees in Carmel, IN (moving to Noblesville in 2027). You will image, deploy, and configure workstations, perform PC upgrades, and escalate issues to the team lead for resolution.

The role requires 0–5% travel and strong knowledge of Windows 10/11, Office 365, Active Directory, and VPN basics, with additional familiarity with Linux.

Qualifications

• BS in IT or CS with up to 2 years IT Helpdesk experience OR AS in IT/CS with up to 4 years Helpdesk experience.
• Strong customer service and communication skills.
• Ability to work onsite with minimal supervision.

Responsibilities

• Imaging, deployment and application installation for new devices.
• Perform PC upgrades and routine maintenance of hardware.
• Deskside and remote support for Windows and Apple devices as needed.
• Escalation of tickets and collaboration with team leads.

Skills

Client-facing communication

Analytical skills

Organizational skills

Collaborative interpersonal skills

Adaptability

Education

Bachelor's in IT or Computer Science

Associate in IT or Computer Science

Tools

Windows 10/11

Office 365

Active Directory

Group Policy

VPN

Linux basics

Job description

Toyota Automated Logistics seeks a Helpdesk Analyst to provide onsite Tier 2 support for employees in Carmel, IN (moving to Noblesville in 2027). You will image, deploy, and configure workstations, perform PC upgrades, and escalate issues to the team lead for resolution.

The role requires 0–5% travel and strong knowledge of Windows 10/11, Office 365, Active Directory, and VPN basics, with additional familiarity with Linux.