Help Desk Analyst II - Hybrid IT Support (Remote/Onsite)

Software Technology Inc; Mercer (FL); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Software Technology Inc. is seeking a Help Desk Level 2 consultant to resolve elevated technical issues for internal and external users, with training on premises and a transition to a hybrid schedule (onsite after training, with remote work days).

The role emphasizes excellent communication, solid knowledge of Microsoft applications (Teams, Office 365, Windows 10, AD, Excel/Word/Visio), and a willingness to document and share solutions while supporting Mainframe applications after training.

Qualifications

• Associates Degree in computer science or IT field or equivalent experience.
• Minimum 3 years in IT support or call center with ticketing experience.
• 2+ years desktop hardware/software support and customer assistance.

Responsibilities

• Maintain working knowledge of Help Desk and IT Operations procedures.
• Log and track problems and requests; provide first response support.
• Assist with site support and project-specific tasks; troubleshoot issues.
• Support AOC business applications and security policies adherence.
• Provide timely follow-up to end-users per policy; document solutions.
• Notify management of major incidents; update knowledge base and docs.
• Collaborate on new projects and provide cross-unit support as needed.

Skills

Call center experience

Desktop support

HW & SW Level 2 support

Microsoft Teams

Active Directory

Windows 10

Microsoft Office 365

Excel

Word

Visio

Education

Associate's Degree

Tools

Microsoft Teams

Microsoft Office 365

Windows 10

Server 2019

Active Directory

Excel

Word

Visio

Job description

Software Technology Inc. is seeking a Help Desk Level 2 consultant to resolve elevated technical issues for internal and external users, with training on premises and a transition to a hybrid schedule (onsite after training, with remote work days).

The role emphasizes excellent communication, solid knowledge of Microsoft applications (Teams, Office 365, Windows 10, AD, Excel/Word/Visio), and a willingness to document and share solutions while supporting Mainframe applications after training.